Ester Zepeda
Los Banos
Summary
Dynamic Dual General Manager at Janie and Jack with a proven track record in operations management and staff development. Enhanced guest satisfaction and reduced turnover through strategic planning and effective team building. Leveraged performance analysis to drive profitability and optimize scheduling, fostering a culture of excellence and engagement among employees.
Overview
13
13
years of professional experience
Work History
Dual General Manager
Janie and Jack
10.2019 - Current
- Increased overall guest satisfaction by fostering a positive work environment and ensuring exceptional customer service.
- Streamlined daily operations by implementing efficient management strategies and optimizing staff productivity.
- Improved communication between departments by establishing regular meetings to address concerns and share best practices.
- Collaborated with district managers and head of stores to develop strategic plans for operational improvements across multiple properties.
- Oversaw hiring, training, and development of team members, creating a strong workforce dedicated to achieving company goals.
- Led employee engagement initiatives that improved morale, reduced turnover rates, and enhanced overall job satisfaction among staff members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed and implemented strategies to increase sales and profitability.
- Managed inventory control processes to ensure adequate stock levels
Assistant Store Manager
Janie and Jack
09.2018 - 10.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Sales Lead Manager
P.S From Aeropostale
08.2013 - 01.2016
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Open and close store along with cash handling
- Developed a streamlined sales process for improved efficiency and increased customer satisfaction.
- Effectively presented information to customers and responded to questions.
- Attended weekly meetings to discuss and optimize strategies.
- Analyzed market trends and competitor activities to identify new business opportunities and areas for improvement.
- Provided regular coaching and mentoring to team members for enhanced skills development and career growth.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Facilitated in conducting inventory
Sales Associate
Aeropostale
10.2012 - 08.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Bachelor of Arts - Business
San Jose State University
San Jose, CA05-2019
Master of Arts - Business With.a Minor in Natural Science
Hartnell College
Salinas, CA05-2016
High School Diploma -
Pajaro Valley High School
Watsonville, CA06-2011
Skills
- Staff training and development
- Operations management
- Performance analysis
- Time management
- Efficient multi-tasker
- Leadership and team building
- Deadline oriented
- Strategic planning
- Schedule management
- Sales analysis
- Networking
- Employee scheduling
- P&L management
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Dual General Manager
Janie and Jack
10.2019 - Current
Assistant Store Manager
Janie and Jack
09.2018 - 10.2019
Sales Lead Manager
P.S From Aeropostale
08.2013 - 01.2016
Sales Associate
Aeropostale
10.2012 - 08.2013
Bachelor of Arts - Business
San Jose State University
Master of Arts - Business With.a Minor in Natural Science
Hartnell College
High School Diploma -
Pajaro Valley High School
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