Ester Lara Cerna
Los Angeles
Summary
Proven Hotel Steward at LA Grand Hotel Downtown, adept in team management and food safety, enhanced dining experiences through meticulous coordination and training, ensuring quality service. Achieved significant improvements in guest relations and safety protocols, demonstrating exceptional communication and leadership. Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Hotel Steward
LA Grand Hotel Downtown
06.2006 - Current
- Maintained sanitary and organized work environment by implementing and executing safe food handling, food service and cleaning procedures.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Coordinated with catering staff to deliver food services for special events and functions.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Oversaw food preparation and monitored safety protocols.
Custodian
IHG Hotels & Resorts
Los Angeles
01.2022 - 11.2024
- Sanitized all surfaces using appropriate cleaning products to maintain hygiene standards.
- Collected trash from hallways, bathrooms, and work areas to ensure cleanliness.
- Cleaned building floors by sweeping, mopping, or vacuuming to enhance appearance.
- Removed soap scum, mold, and excess dirt from sinks and shower areas in bathrooms.
Cashier
Arco Ampm
Los Angeles
04.2001 - 06.2006
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Updated pricing information on gas pumps and signage to reflect current rates.
- Greeted customers entering the gas station and provided assistance when needed.
- Monitored fuel tank levels throughout the day to ensure adequate supply at all times.
Skills
- Exceptional communication
- Food safety awareness
- Team management
- Guest relations
- Sanitation procedures
- Cleaning techniques
Timeline
Custodian
IHG Hotels & Resorts
01.2022 - 11.2024
Hotel Steward
LA Grand Hotel Downtown
06.2006 - Current
Cashier
Arco Ampm
04.2001 - 06.2006
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