Ester Lapidus
Beverly Hills
Summary
Operations and client experience professional with 3+ years of management experience in fast-paced, high-end environments. Contributed to the launch and growth of a new location, building a client base from zero and driving retention through relationship-focused service. Skilled in managing daily operations, optimizing scheduling systems, and improving processes to enhance efficiency, client satisfaction, and overall business performance
Overview
10
10
years of professional experience
Work History
Assistant Manager, Operations & Member Experience
Artha Wellness Sanctuary
West Los Angeles
08.2025 - Current
- Supported launch of a new location, contributing to growth of client base from zero to an active and returning membership community
- Managed scheduling across multiple services, optimizing appointment flow and maximizing utilization
- Handled high-volume client interactions, ensuring seamless experience and strong retention
- Contributed to membership growth through client engagement, referrals, and service education
- Resolved operational and system issues in real time to maintain smooth daily operations
Brand Ambassador
Artha
Los Angeles
06.2022 - Current
- Utilized social media to promote company and services, enhancing brand awareness.
- Educated potential consumers on brand features and benefits through effective strategies.
- Established strong client connections, resulting in improved engagement and long-term retention.
Assistant Manager
Velvet by Graham & Spencer
Brentwood
03.2023 - 08.2025
- Managed daily retail operations and client experience in boutique environment
- Built and maintained a loyal client book, with repeat customers shopping specifically during assigned shifts
- Contributed to revenue growth through strong client relationships and personalized service
- Supported team performance and ensured high service standards
- Achieved top two inventory checks in company history for accuracy and efficiency.
Sales Supervisor
Velvet by Graham & Spencer
Los Angeles
11.2022 - 03.2023
- Oversaw floor operations and supported sales performance
- Maintained inventory organization and merchandising standards
Museum Ambassador
Museum of Selfies
Los Angeles
09.2018 - 03.2020
- Delivered engaging guest experiences and managed visitor flow
- Trained new ambassadors on operational procedures and visitor engagement techniques.
- Maintained records related to attendance and revenue collected from ticket sales.
Escape Room Game Master
Maze Rooms
Los Angeles
02.2016 - 08.2018
- Managed live guest experiences requiring communication and problem-solving
- Monitored game flow and ensured participant safety during gameplay.
- Trained new staff on game operations and customer service techniques.
Education
Bachelor's Degree - Management & Leadership
Loyola Marymount University
Los Angeles, CA11-2022
Skills
Operations Management Customer Experience & Retention Client Relationship Management Scheduling & Booking Systems Process Improvement Team Coordination & Training Customer Retention Strategies Client Engagement & Upselling Revenue Support Salesforce POS & Scheduling Platforms Communication Problem Solving
Languages
English
Professional
Russian
Professional
Timeline
Assistant Manager, Operations & Member Experience
Artha Wellness Sanctuary
08.2025 - Current
Assistant Manager
Velvet by Graham & Spencer
03.2023 - 08.2025
Sales Supervisor
Velvet by Graham & Spencer
11.2022 - 03.2023
Brand Ambassador
Artha
06.2022 - Current
Museum Ambassador
Museum of Selfies
09.2018 - 03.2020
Escape Room Game Master
Maze Rooms
02.2016 - 08.2018
Bachelor's Degree - Management & Leadership
Loyola Marymount University