Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ester De Pina

Victorville

Summary

Dynamic customer service professional with extensive experience at San Manuel Casino, excelling in efficient multitasking and strong communication. Recognized for enhancing guest satisfaction through empathetic interactions and prompt issue resolution. Proven ability to build rapport and deliver exceptional service, contributing to a positive atmosphere and loyal clientele.

Overview

7
7
years of professional experience

Work History

Slot Attendant

San Manuel Casino
06.2021 - 06.2025
  • Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
  • Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
  • Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
  • Connected with guests on personal level to build loyalty.
  • Contributed to the casino''s positive reputation by consistently delivering courteous, professional service that exceeded guest expectations.
  • Provided timely support to other departments as needed, fostering positive working relationships across the casino property.
  • Built rapport with regular patrons, recognizing and remembering their preferences to personalize their gaming experience.
  • Troubleshot machine malfunctions and diagnosed root causes.
  • Contributed to team success by collaborating with colleagues and sharing knowledge on best practices for slot attendant tasks.
  • Improved overall casino experience for guests by providing attentive service and maintaining a clean gaming area.
  • Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
  • Documented exchanges accurately, reconciled transactions and processed authorization forms.

Concierge

San Manuel Casino
06.2020 - 06.2021
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Buffet Server

San Manuel Casino
03.2018 - 03.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
  • Supported fellow team members during high-traffic periods, promoting smooth operations and excellent customer service.
  • Demonstrated strong multitasking abilities while managing multiple responsibilities at once in a fast-paced environment.
  • Enhanced customer satisfaction by providing attentive and efficient service during busy buffet hours.
  • Received consistent positive feedback from guests regarding my attentive service and friendly demeanor.
  • Utilized strong communication skills when interacting with diverse clientele, ensuring that each guest felt welcome and valued upon entering the establishment.
  • Carried out professional service, retaining polite and friendly approach at all times.

Education

Liceu Domingos Ramos
Praia, Cape Verde

Skills

  • Quick learner
  • Strong communication skills
  • Patience and empathy
  • Efficient multitasking
  • Reliability and punctuality
  • Serving customer needs
  • Customer service

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
French
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

Slot Attendant

San Manuel Casino
06.2021 - 06.2025

Concierge

San Manuel Casino
06.2020 - 06.2021

Buffet Server

San Manuel Casino
03.2018 - 03.2020

Liceu Domingos Ramos

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Ester De Pina