Estephanie Clough
Santa Fe Springs
Summary
Dynamic commercial professional with a proven track record in coordinating and optimizing commercial activities to drive impactful results. Extensive experience in enhancing operational workflows and managing projects that foster collaboration and efficiency. Recognized for adaptability and teamwork in fast-paced environments, ensuring seamless execution of initiatives. Strong expertise in project management and client relations contributes to sustained business growth and client satisfaction.
Overview
18
18
years of professional experience
Work History
Commercial Coordinator
Beach Front Property Management
01.2025 - Current
- Coordinate and manage tenant relations, including handling inquiries, complaints and maintenance requests.
- Assist with lease administration, including drafting, renewing and terminating leases.
- Coordinate maintenance and repair work, including scheduling contractors, overseeing work orders and conducting inspections.
Assistant Community Manager
MGR Property Management
01.2024 - 01.2025
- Assist the property manager with administration support. I was a point of contact for any issues that were to arise.
- Helped provide financial management by monitoring and going over budgets.
- Prepared reports on property conditions and assisted in drafting and maintaining HOA policies and procedures, minutes, and other official documents.
Assistant Property Manager
Cannon Management
01.2020 - 01.2024
- Assisted in managing a portfolio of 512 units.
- Coordinated property maintenance & repairs, collaborating with vendors and contractors to address issues promptly.
- Managed tenants' inquiries, complaints, and requests maintaining positive relationships and effective communication.
Drug & Alcohol Counselor (Intern)
ABC Recovery Center
01.2022 - 12.2022
- Conducted comprehensive assessments, screenings, and diagnostic evaluations to determine appropriate levels of care and treatments options.
- Facilitated educational workshops on topics such as coping skills, life skills, and healthy habits to support long term recovery.
- Monitored clients' progress, modifying treatment plans as needed and maintaining accurate documentation in accordance with facility policies and regulatory guidelines.
Print & Marketing Supervisor
Staples
01.2015 - 12.2019
- Coordinate multiple projects from inception to completion, managing timelines, budgets and resources.
- Lead and mentored a team of graphic designers, fostering a high collaborative and high-performance work environment.
- Implemented and maintained quality control procedures to ensure that all printed materials meet company standards and clients' specifications.
- Oversaw employees' schedules making sure that we were fully staffed depending on the company's needs.
Store Manager - Los Angeles/Miami Locations
Dream Designers Inc.
01.2008 - 12.2014
- Oversaw daily operations of the store, ensuring a smooth workflow and excellent customer service.
- Managed pricing and packaging products specifically for events, tailoring offerings to meet customer needs and preferences.
- Designed and executed decorative set-ups using balloons and other materials for various events including: Weddings, sweet16, birthday parties, commercial events i.e Hilton Hotel, Cinnamon Toast Crunch Brand, etc.
- Interacted with clients to provide advice on selections and to ensure their satisfaction with products and services.
- Approved payroll hours for employees and assisted the hiring team with required documentation.
Education
Bachelor of Science - Sociology
National University
La Jolla, CA08.2025
Associate's - Psychology
College of the Desert
Drug & Alcohol Counselor Certification - undefined
College of the Desert
undefined
CCAPP
Skills
- Skilled in Word processing
- Skilled in using AppFolio for property management
- Experience with Yardi systems
- POS system proficiency
- Skilled in Adobe tools
- Visual communication
- Fundamental Excel skills
- Skilled in using Google Docs
- Experience with Nitro
- Skilled in Dropbox collaboration tools
- On-site management
Timeline
Commercial Coordinator
Beach Front Property Management
01.2025 - Current
Assistant Community Manager
MGR Property Management
01.2024 - 01.2025
Drug & Alcohol Counselor (Intern)
ABC Recovery Center
01.2022 - 12.2022
Assistant Property Manager
Cannon Management
01.2020 - 01.2024
Print & Marketing Supervisor
Staples
01.2015 - 12.2019
Store Manager - Los Angeles/Miami Locations
Dream Designers Inc.
01.2008 - 12.2014
Drug & Alcohol Counselor Certification - undefined
College of the Desert
undefined
CCAPP
Bachelor of Science - Sociology
National University
Associate's - Psychology
College of the Desert
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