Estephanie Ayon
Fresno
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
Work History
Customer Service Representative
Idental
Fresno
04.2022 - 04.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders and managed customer accounts using CRM software.
- Scheduled appointments efficiently using electronic scheduling systems.
- Coordinated communication between clients and healthcare professionals daily.
- Managed patient records and ensured confidentiality compliance consistently.
- Maintained accurate appointment logs for effective tracking and reporting.
- Facilitated follow-up communications to confirm appointments with clients.
Customer Service Representative
Aetna
Fresno
01.2020 - 01.2021
- Maintained accurate records of customer interactions and transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Cambridge High School
Fresno, CASkills
- Customer relationship management
- CRM software utilization
- Patient records management
- Appointment scheduling
- Problem solving
- Record keeping
- Time management
- Effective communication
- Adaptive learning
- Microsoft Office Suite
- Multi-line phone talent
- Microsoft Excel
- Documentation
- Punctuality and reliability
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Idental
04.2022 - 04.2025
Customer Service Representative
Aetna
01.2020 - 01.2021
Cambridge High School