Estephan Williams
Lancaster
Summary
Dedicated Correctional Officer with extensive experience at the State of California Department of Corrections, skilled in conflict resolution and emergency response. Proven track record of enhancing facility security and reducing contraband incidents through vigilant monitoring and effective communication. Committed to maintaining a safe environment while fostering positive relationships among staff and inmates.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
6
6
years of professional experience
Work History
Correctional Officer
State of California Department of Corrections
Lancaster, CA
12.2022 - 02.2026
- Monitored inmate behavior to ensure compliance with safety regulations.
- Assisted in maintaining secure facility environment through regular inspections.
- Documented incidents and daily activities accurately in logs.
- Provided support during inmate transportation and court appearances.
- Engaged in conflict resolution to promote a peaceful environment among inmates.
- Participated in training programs to enhance knowledge of correctional procedures.
- Collaborated with team members to develop effective communication strategies within the facility.
- Enforced facility rules and regulations consistently to uphold order and discipline.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Interviewed inmates to obtain information and assess needs.
Management Services Technician
State of California Department of Corrections
Lancaster, CA
09.2023 - 12.2023
- Coordinated administrative support for facility operations and compliance with state regulations.
- Managed documentation processes to ensure accuracy and timely reporting of inmate information.
- Developed training materials to enhance staff understanding of departmental policies and procedures.
- Assisted in implementing workflow improvements that increased operational efficiency within the department.
- Maintained high-quality service standards by closely monitoring employee performance and providing constructive feedback.
Cashier
California Fish Grill
Palmdale, CA
11.2022 - 05.2023
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer, ensuring accountability and minimizing discrepancies.
- Collaborated with team members to optimize store operations during peak hours.
- Implemented new procedures for inventory management, improving stock accuracy.
- Trained new cashiers on company policies and customer service best practices.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Delivery Driver
Pizza Hut
Lancaster, CA
04.2020 - 08.2020
- Navigated delivery routes efficiently to ensure timely order fulfillment.
- Communicated effectively with customers to resolve issues and enhance satisfaction.
- Managed multiple deliveries simultaneously while adhering to deadlines.
- Updated delivery tracking systems accurately for logistical efficiency.
- Trained new drivers on best practices for safety and customer service excellence.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
Education
Associate of Science - Criminology
West Hills Coalinga College
Coalinga, CA05-2021
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Observation
- Weapons training
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Money handling
- Professionalism and courtesy
Languages
Spanish
Limited Working
Timeline
Management Services Technician
State of California Department of Corrections
09.2023 - 12.2023
Correctional Officer
State of California Department of Corrections
12.2022 - 02.2026
Cashier
California Fish Grill
11.2022 - 05.2023
Delivery Driver
Pizza Hut
04.2020 - 08.2020
Associate of Science - Criminology
West Hills Coalinga College