Hi, I’m
Estelle Villard
Leduc County,AB
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
10
years of professional experience
Work History
Century Hospitality Group
Supervisor - Catering
06.2023 - Current
Job overview
- Trained new hires in company policies, safety procedures, and efficient catering practices to ensure consistency in service delivery.
- Ensured compliance with health department regulations, maintaining a clean, safe working environment for all staff members.
- Supervised food presentation and plating to enhance visual appeal.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
Service Canada
Payment Service Officer
12.2022 - Current
Job overview
- Provided exceptional customer service by promptly addressing concerns and offering informed solutions to various payment-related issues.
- Responded to customer inquiries and provided detailed account information.
- Entered client details and notes into system for interdepartmental access and review.
- Boosted customer satisfaction with timely resolution of inquiries and disputes related to payment transactions.
LUX Steakhouse & Bar 94
Server
11.2021 - 12.2022
Job overview
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
XIX Nineteen
Server
10.2013 - 11.2020
Job overview
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
La DecouverteSaint-Leonard-d'Aston, QC
High School Diploma
05.2001
Skills
- Point of Sale Knowledge
- Hospitality Service Expertise
- Sales expertise
- Payment Processing
- Customer service and assistance
- Data entry skills
- Professionalism
- Decision-Making
- Updating Customer Accounts
- Documentation and Recordkeeping
- Problem-solving aptitude
- Time Management
- Multitasking Abilities
- Service Quality Standards
- Wine Knowledge
- Multilingual Proficiency
Timeline
Supervisor - Catering
Century Hospitality Group
06.2023 - Current
Payment Service Officer
Service Canada
12.2022 - Current
Server
LUX Steakhouse & Bar 94
11.2021 - 12.2022
Server
XIX Nineteen
10.2013 - 11.2020
La Decouverte
High School Diploma