Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Estella Yamada (Stella)

Calgary,AB

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Dance Instructor

Infinite Creations Dance Studio
12.2022 - Current

Provide a positive, fun environment for students to learn movement qualities and dance skills. Meet the needs of students with grace, patience, and understanding. Create a fun, safe, and positive environment to teach dance skills and aid in the building of relationships amongst peers. Teach refreshing new dances and traditional dance skills to an array of students, ages vary.

Beer Tub

Cowboys Music Festival
07.2023 - 07.2023

Built and established positive relationships with patrons, team members and supervisors. Created a safe and positive environment for all patrons, regulating the consumption of alcoholic beverages and providing safe drinking experiences. Oversaw refreshments counter, selling canned beverages to patrons and maintaining sufficient stock of products and supplies to meet expected needs as well as maintained proper cash and payment systems.

Veterinary Receptionist and Technician Assistant

Rocky Ridge Pet Hospital
12.2021 - 06.2023

Open/closed the clinic, answered the phone handling questions, scheduling appointments, giving medical advice and providing support for clients. Knowledgeable on medical procedures, health conditions and treatments. Checking in and out clients, performing restraining and assisting techniques as well as providing support for other staff members.

Front Desk Receptionist

Frilly Lilly Creekside
04.2019 - 12.2021

Opened/closed the store, money handling - balanced revenue daily, answered the phone handling questions, scheduling appointments, greeted customers, knowledgeable while selling services and products. Checking in and out clients, as well as performing basic housekeeping duties in the spa. Perform support duties for other staff.

Education

Diploma - Veterinary Receptionist

Olds College
Olds, AB
06.2023

High School Diploma -

Notre Dame Highschool
Calgary, AB
06.2021

Honours Diploma - Veterinary Technician Assistant

Olds College
Olds, AB
06.2021

Skills

  • Excellent customer service
  • Adaptable learner
  • Very personable and outgoing
  • Professional
  • Good conversationalist
  • Good at handling stressful situations

Certification

Proserve Liquor Certificate - Proserve Liquor Staff Training

October 2022


WHMIS Certificate, Calgary AB

March 2018

References

Skyler Everett - Frilly Lilly Creekside Team Lead
(587) 839-4656
Alex Davies - Rocky Ridge Pet Hospital Head Receptionist 

(403) 305-1783


Timeline

Beer Tub

Cowboys Music Festival
07.2023 - 07.2023

Dance Instructor

Infinite Creations Dance Studio
12.2022 - Current

Veterinary Receptionist and Technician Assistant

Rocky Ridge Pet Hospital
12.2021 - 06.2023

Front Desk Receptionist

Frilly Lilly Creekside
04.2019 - 12.2021

Diploma - Veterinary Receptionist

Olds College

High School Diploma -

Notre Dame Highschool

Honours Diploma - Veterinary Technician Assistant

Olds College
Estella Yamada (Stella)