Estella Yamada
Calgary
Summary
Offering friendly and professional hospitality work, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Reliable and people-oriented, with a positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Original Joes
09.2025 - Current
- Managed multiple tables efficiently, ensuring prompt service and accurate order processing. Implemented upselling techniques due to menu knowledge, increasing average check size through product recommendations. Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Craft Beer Market
04.2024 - 06.2025
- Demonstrates strong multitasking skills by managing multiple tables simultaneously without compromising service quality. Provides attentive service during high-volume periods without sacrificing attention to detail or guest rapport. Worked with a POS system to place orders, manage bills, and handle complimentary items.
Dance Instructor
Infinite Creations Dance Studio
12.2022 - 06.2024
- Provided a positive, fun environment for students to learn movement qualities and dance skills. Meet the needs of students with grace, patience, and understanding. Provide creative problem solving skills to aid in the building of relationships amongst peers.
Server
The Banquet
10.2023 - 04.2024
- Provided prompt and personalized service to enhance customer satisfaction while maintaining a clean and orderly dining area for an enjoyable guest experience. Worked on increasing sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Veterinary Receptionist and Technician Assistant
Rocky Ridge Pet Hospital
12.2021 - 06.2023
- Open/closed the clinic, answered the phone handling questions, scheduling appointments, giving medical advice and providing support for clients. Knowledgeable on medical procedures, health conditions and treatments. Checking in and out clients, performing restraining and assisting techniques as well as providing support for other staff members.
Front Desk Receptionist
Frilly Lilly Creekside
04.2019 - 12.2021
- Maintained an organized and clean front desk area to create professional and welcoming environment for visitors and employees. Provided strong product knowledge and informed recommendations based on individual customer needs.
Education
Honours With Distinction Diploma - Veterinary Receptionist
Olds College
Olds, AB06.2023
Honours Diploma - Veterinary Technician Assistant
Olds College
Olds, AB06.2021
High School Diploma - undefined
Notre Dame Highschool
Calgary, AB06.2021
Skills
- Excellent customer service
- Adaptable learner
- Very personable and outgoing
- Professional
- Good conversationalist
- Good at handling stressful situations
Certification
- Proserve Liquor Certificate - Proserve Liquor Staff Training October 2022
- Standard First Aid CPR/AED Training - September 2023
Timeline
Server
Original Joes
09.2025 - Current
Server
Craft Beer Market
04.2024 - 06.2025
Server
The Banquet
10.2023 - 04.2024
Dance Instructor
Infinite Creations Dance Studio
12.2022 - 06.2024
Veterinary Receptionist and Technician Assistant
Rocky Ridge Pet Hospital
12.2021 - 06.2023
Front Desk Receptionist
Frilly Lilly Creekside
04.2019 - 12.2021
Honours Diploma - Veterinary Technician Assistant
Olds College
High School Diploma - undefined
Notre Dame Highschool
Honours With Distinction Diploma - Veterinary Receptionist
Olds College