Summary
Work History
Education
Skills
Languages
Timeline
Generic

Estela Molina

Carson,CA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Work History

Assistant Manager

Dunn Edwards Paints
02.2024 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.

Senior Color Technical

Dunn Edwards Paint Corp
8 2021 - 8 2022
  • In charge of production and assisting with customer service/front end tasks
  • Ensure that product delivery meets both Dunn-Edwards' and client’s quality and service expectations, as needed
  • Coaching new employees and acting as a positive representative of the Dunn-Edwards brand
  • Assisting customers with ordering and processing via point-of-sale in variety of ways (email, phone, in-person)
  • Working with my Store Management team to ensure compliance with corporate safety and regulatory regulations
  • Assisting with merchandising and stocking.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Consulted with approximately 15 customers daily to discuss color options.

Service Desk Lead

Home Depot
10 2018 - 2 2020
  • Followed through with client requests to resolve problems.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Operated electric pallet jack, forklift and manlift.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Handled day-to-day customer or client questions via telephone or email.

Education

Hawthorne High School
7 . 2008

Skills

  • Problem solving
  • Interpersonal communication
  • Customer service
  • Order management
  • Coaching and mentoring
  • POS systems operations
  • New-Hire Training
  • Opening and closing procedures

Languages

Spanish

Timeline

Assistant Manager

Dunn Edwards Paints
02.2024 - Current

Senior Color Technical

Dunn Edwards Paint Corp
8 2021 - 8 2022

Service Desk Lead

Home Depot
10 2018 - 2 2020

Hawthorne High School

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Estela Molina