Estela Beltran
Vallejo
Summary
Accomplished healthcare professional with a proven track record in enhancing patient and inmate welfare through roles at Veterans Affairs and the Corpus Christi Sheriff’s Department. Demonstrated exceptional multitasking and crisis intervention skills, leading to significant improvements in operational efficiency and patient care. Fluent in English and Spanish, with strong capabilities in inter-departmental collaboration and behavior management. Committed to advancing care quality through innovative workflow improvements.
Overview
15
15
years of professional experience
Work History
Advanced Medical Support Assistant
Veterans Affairs
Mare Island
09.2021 - 07.2023
- Served as a liaison between patients and healthcare providers by providing information on policies, procedures, benefits and other relevant topics.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Jailer Cadet
Corpus Christi Sheriff’s Department
Corpus Christi
01.2021 - 03.2021
- Counseled inmates and responded to legitimate questions, concerns and requests.
- Responded promptly to emergency situations in a professional manner, using appropriate force if needed.
- Performed head counts, checking cells for missing inmates.
- Served meals and dispensed medications to inmates.
- Supervised inmates during day-to-day activities.
- Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
- Monitored inmate behavior to prevent escape attempts, crime, and other dangerous activities.
- Enforced jail policies and procedures to prevent escapes and ensure a secure environment.
- Conducted patrolling of jail premises to detect any suspicious activity or security breaches.
- Issued clothing, bedding, and other authorized items to inmates.
Mental Health Worker/Medical Coordinator
Canyon Manor
Novato
10.2008 - 12.2020
- Facilitated group therapy sessions for individuals experiencing depression, anxiety, trauma and other mental health issues.
- Coordinated with family members to provide education on mental health conditions and support strategies.
- Advised clients on how to manage symptoms associated with their condition such as insomnia or mood swings.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Collaborated with multidisciplinary teams to provide comprehensive care for clients.
- Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
- Assessed patients for risk of suicide attempts or harmful behavior toward others.
- Adhered to HIPAA confidentiality requirements by safeguarding files.
- Advocated for patients' rights and access to necessary health care services.
Education
GED -
Napa Valley College
Napa, CA06-2009
Certified Nurse Assistant - Nursing
Prime Health Care
Vallejo, CA03-2003
Skills
- Proficient in English and Spanish Communication
- Multitasking and organization
- Telephone etiquette
- Customer service
- Inter-departmental collaboration
- Excellent customer service skills
- Behavior management
- De-escalation techniques
- Crisis intervention
Languages
English
Professional
Spanish
Professional
Timeline
Advanced Medical Support Assistant
Veterans Affairs
09.2021 - 07.2023
Jailer Cadet
Corpus Christi Sheriff’s Department
01.2021 - 03.2021
Mental Health Worker/Medical Coordinator
Canyon Manor
10.2008 - 12.2020
GED -
Napa Valley College
Certified Nurse Assistant - Nursing
Prime Health Care
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