Estela Ayon
Costa Mesa
Summary
Dynamic Senior Sales Consultant with a proven track record at Kia of Cerritos, adept at driving sales through strategic presentations and exceptional customer service. Skilled in CRM software and client relationship management, I have consistently boosted customer loyalty and satisfaction, establishing long-lasting relationships and implementing effective sales strategies.
Overview
28
28
years of professional experience
Work History
Senior Sales Consultant
Kia of Cerritos
05.2020 - Current
- Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.
- Boosted sales revenue by developing and implementing effective sales strategies.
- Established strong client relationships for increased customer loyalty and repeat business.
Sales Consultant
Garden Grove Kia
06.2019 - 05.2020
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
Sales Consultant
Covina Valley Kia
04.2016 - 06.2019
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
Pricing Coordinator
Habor Freight Tools
08.1997 - 03.2016
- Developed strong relationships with internal teams and external partners, facilitating open communication channels for effective collaboration on pricing-related initiatives.
- Contributed to successful contract negotiations by providing detailed analyses of relevant market data and historical performance metrics.
- Increased operational efficiency within the Pricing Department by creating comprehensive training manuals for new hires, reducing ramp-up times significantly.
- Streamlined the price adjustment process, ensuring timely implementation of changes in line with business needs.
Education
Diploma -
Yuma Highschool
Yuma, AZ06.1994
Skills
- Sales strategy
- CRM software
- Client relationship management
- Presentations development
- Customer service
- Consultative selling
Languages
Spanish
Native or Bilingual
Timeline
Senior Sales Consultant
Kia of Cerritos
05.2020 - Current
Sales Consultant
Garden Grove Kia
06.2019 - 05.2020
Sales Consultant
Covina Valley Kia
04.2016 - 06.2019
Pricing Coordinator
Habor Freight Tools
08.1997 - 03.2016
Diploma -
Yuma Highschool
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