Estefany Valle
Inglewood
Summary
Results-driven professional with experience in leadership, sales, customer service, and business operations. Skilled in team leadership, employee development, sales, inventory management, POS systems, and delivering exceptional customer experiences. Recognized for strong communication, problem-solving, and adaptability in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Assistant Manager
JD Finish Line
Culver City
04.2026 - Current
- Delegated shift tasks, coordinated employee break schedules, monitored KPIs, and provided hands-on leadership to support efficient store operations and sales performance.
- Interviewed candidates, trained new employees, and coached team members in product knowledge, customer service, cash handling procedures, and safety protocols to support business goals.
- Executed store opening and closing tasks to maintain operational efficiency., prepared cash drawers, ensured operational readiness and adherence to cash handling procedures.
- Created front-of-store displays and executed seasonal promotions to enhance merchandise visibility and drive sales.
- Resolved escalated customer concerns while maintaining high standards of customer service.
- Processed 20–50 online orders daily, coordinated inventory transfers to ensure accurate inventory levels.
Grocery Store Associate
Amazon fresh
Culver City
12.2023 - 04.2026
- Welcomed guests, promoted self-checkout technology, and assisted customers with product locations and inquiries to enhance shopping experience.
- Operated POS systems to process sales, returns, online orders, and gift card activations accurately.
- Maintained inventory organization by managing product layouts and restocking shelves to support product availability and store standards.
- Trained new associates on company policies and customer service standards to ensure consistent service quality.
Solar Appointment Setter
ADT Solar- Trisource
Palmdale
01.2023 - 07.2023
- Conducted outbound call campaigns to generate qualified sales leads and identify prospective solar customers.
- Managed inbound inquiries by assessing customer needs and connecting qualified prospects with outside sales representatives.
- Scheduled consultations and conducted follow-up confirmations via phone and email to maximize lead conversion and reduce appointment cancellations.
- Built rapport with customers through active listening and effective communication to understand needs and provide relevant solutions.
- Overcame objections by educating prospects on the benefits of solar energy while consistently meeting or exceeding performance metrics.
Education
City Honors College Preparatory Academy
Inglewood, CASkills
- Point-of-Sale (POS) Systems
- Inventory Management
- Sales
- Lead Generation
- Customer Service
- Cash Handling
- Training & Development
- Team leadership
- Problem Solving
- Communication
Timeline
Assistant Manager
JD Finish Line
04.2026 - Current
Grocery Store Associate
Amazon fresh
12.2023 - 04.2026
Solar Appointment Setter
ADT Solar- Trisource
01.2023 - 07.2023
City Honors College Preparatory Academy