Estefania Vasquez
Azul Vision
Riverside,CA
1
Language
14
years of professional experience
Experienced Optician and bilingual customer service professional with 10+ years in eyewear fitting, insurance verification, and patient support. Known for accurate measurements, clear English/Spanish communication, and caring service.
Work History
Optician /Bilingual Customer Service Representative
3 Years 1 Month- Interpreted prescriptions and recommended lens and frame options that match patient needs and budgets.
- Fitted, adjusted, and repaired eyewear to improve comfort, alignment, and visual performance.
- Processed insurance details and patient information using optical practice systems with careful documentation.
- Assisted bilingual customers with inquiries, resolving issues clearly in English and Spanish.
- Managed inbound calls, emails, and chat requests while maintaining accurate service records.
- Explained products, policies, and account details using clear, culturally sensitive communication.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Optician
9 Years 5 Months- Recommended eyewear options aligned with patient needs, lifestyle, and visual requirements.
- Verified prescriptions and captured precise measurements for lenses, frames, and fittings.
- Processed orders with optical labs, ensuring accurate specifications and timely fulfillment.
- Adjusted and repaired frames to improve comfort, alignment, and wearability.
- Educated patients on lens types, coatings, frame care, and proper eyewear use.
- Managed frame inventory, restocking, and product organization to support daily operations.
- Coordinated insurance benefits and documentation for smooth optical transactions.
Cashier/ Customer Service
1 Year 4 Months- Processed customer purchases accurately using POS systems and verified pricing at checkout.
- Assisted customers with product location, store policies, and payment options.
- Scanned merchandise efficiently while maintaining steady front-end flow.
- Balanced cash drawer and resolved register discrepancies with precision.
- Handled cash, credit, debit, and electronic payments according to store procedures.
- Supported returns and exchanges by following company guidelines and transaction protocols.
- Maintained clean, organized checkout area and stocked nearby front-end supplies.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma
Skills
Optical measurements
Claims management
Adjusting eyewear
Repairing glasses
Claims administration
Insurance verification
Insurance billing
Billing management
Appointment management
Computer skills
Payment processing
Customer service
Languages
Spanish
Native or Bilingual
Timeline
Optician /Bilingual Customer Service Representative
Azul Vision
09.2023 - CurrentRead More
Optician
So Cal Optometry
02.2014 - 07.2023Read More
Cashier/ Customer Service
Smart And Final
10.2012 - 02.2014Read More
Norte Vista High School
High School Diploma
Read More