Estefania Acevedo
Thousand Oaks
Summary
I can work with a team and be put in different positions in multitasking. I observe and make sure the progress I'm making is correct in order to please our customers. I can communicate with my team, and I am willing to still learn different areas that involve sales or helping clients.
Overview
4
4
years of professional experience
Work History
Associate
In N Out
Westlake Village
05.2025 - Current
- Assisted team with daily operations and workflow tasks.
- Provided customer service by addressing inquiries and resolving issues.
- Built relationships with customers by providing friendly customer service.
- Provided customer service support for inquiries, complaints, and returns.
- Performed cash register functions accurately and efficiently.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Maintained positive working relationship with fellow staff and management.
Barista
Coffee Bean & Tea Leaf
Thousand Oaks
09.2024 - 08.2025
- Prepared and served a variety of coffee and tea beverages.
- Maintained cleanliness and organization of workspace and equipment.
- Assisted customers with menu selections and provided recommendations.
- Operated espresso machines and brewing equipment effectively.
- Handled cash transactions and processed customer orders accurately.
- Educated customers on beverage ingredients and preparation methods.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
Online Shopper
Walmart Neighborhood Market
Newbury Park
11.2023 - 09.2024
- Selected grocery items based on customer orders and preferences.
- Ensured accurate picking and packing of online grocery orders.
- Communicated with customers regarding order status and substitutions.
- Maintained cleanliness and organization of shopping area and storage spaces.
- Utilized handheld devices for inventory management and order tracking.
- Handled customer inquiries regarding order status, shipping costs, and payment options.
- Maintained records of all transactions conducted on the website.
- Implemented new technologies such as mobile commerce solutions into existing systems.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
Camp Counselor
YMCA
Moorpark
06.2024 - 07.2024
- Supervised daily activities and ensured camper safety during all programs.
- Facilitated engaging group games and team-building exercises for diverse age groups.
- Coordinated schedules and organized special events to enhance camper experiences.
- Maintained cleanliness of facilities and ensured equipment was safe for use.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
Sales Associate
American Eagle Outfitters, Inc
Thousand Oaks
10.2021 - 11.2023
- Assisted customers with product selection and provided personalized recommendations.
- Organized merchandise displays to enhance visual appeal and drive sales.
- Maintained inventory levels by performing regular stock checks and replenishments.
- Collaborated with team members to achieve daily sales goals and improve service quality.
- Handled customer inquiries and resolved issues to ensure a positive shopping experience.
- Participated in promotional events to boost store visibility and attract customers.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
High School Diploma -
Thousand Oaks High School
Thousand Oaks06-2023
Bachelor of Arts - Political Science
California State University, Channel Islands
Camarillo, CASkills
- Customer service
- Cash handling
- Order processing
- Inventory management
- Team collaboration
- Problem solving
- Attention to detail
- Time management
- Customer relationship management (CRM)
- Supporting sales staff
- Oral communication
- Product knowledge
Languages
English
Professional
Spanish
Professional
Timeline
Associate
In N Out
05.2025 - Current
Barista
Coffee Bean & Tea Leaf
09.2024 - 08.2025
Camp Counselor
YMCA
06.2024 - 07.2024
Online Shopper
Walmart Neighborhood Market
11.2023 - 09.2024
Sales Associate
American Eagle Outfitters, Inc
10.2021 - 11.2023
High School Diploma -
Thousand Oaks High School
Bachelor of Arts - Political Science
California State University, Channel Islands