ESTEFANÍA PEDRERO
Whistler,British Columbia
Summary
Proactive Coordinator experienced in enhancing customer satisfaction and service quality. Delivered empathetic support to diverse individuals under pressure while addressing concerns effectively. Committed to driving positive outcomes through strong communication skills and collaboration.
Overview
16
16
years of professional experience
Work History
Luxury Arrival Experience Coordinator
The Fairmont Chateau Whistler
Whistler, British Columbia
05.2025 - Current
- Cultivated genuine connections with guests throughout arrival, stay, and departure to enhance overall experience.
- Maintained active presence in lobby to promptly address guest needs and inquiries.
- Coordinated front door arrival operations with guest services to ensure smooth transitions for incoming guests.
- Coordinate IRD, HSK and guest services to deliver services, amenities and luggage to the rooms promptly.
Linen Attendant
The Fairmont Chateau Whistler
Whistler, British Columbia
10.2024 - 05.2025
- Ensured cleanliness and organization of employees' laundry and uniforms to support daily operations.
- Oversaw uniforms inventory and storage to maintain accurate stock levels.
- Facilitated guest inquiries regarding Lost and Found items to enhance guest experience.
- Training of colleagues to develop the mentioned functions.
Room Attendant
The Fairmont Chateau
Whistler, British Columbia
12.2021 - 07.2024
- Serviced guest rooms and bathrooms to meet hotel standards, ensuring cleanliness through dusting, vacuuming, mopping, changing bed linens, and restocking supplies.
- Addressed guest requests for additional items or services promptly to enhance guest satisfaction.
- Displayed professionalism while interacting with guests and staff to foster a welcoming environment.
Host
Maxines Cafe & Bar
Vancouver
11.2021 - 12.2021
- Greeted and seated guests promptly to enhance overall dining experience.
- Managed reservations and waitlists with restaurant management software to optimize guest flow.
- Collaborated with servers to coordinate service and maintain efficient dining operations.
Room Attendant
Banff Caribou Lodge
Banff
08.2021 - 11.2021
- Executed thorough cleaning and sanitization of guest rooms to uphold hotel standards and enhance guest satisfaction.
- Cleaned and maintained guest rooms to uphold luxury standards.
- Restocked supplies and amenities to enhance guest comfort.
- Reported maintenance issues promptly for timely resolution.
Speech and Language Pathologist
Self Employed
Santiago, Chile
01.2020 - 01.2021
- Applied evidence-based practice guidelines to select assessment tools and intervention methods, ensuring tailored patient care.
- Conducted assessments of patient's speech, language, cognitive-communication, and swallowing skills.
- Educated families about appropriate use of assistive technology devices such as iPads.
Flight attendant
LATAM airlines
Renca, Chile
03.2018 - 06.2020
- Delivered exceptional customer service by addressing passenger needs and inquiries promptly.
- Coordinated with crew members to enhance cabin operations and optimize passenger experience during flights.
- Assisted passengers with boarding and disembarking, ensuring a smooth process.
- Conducted pre-flight checks and emergency drills to uphold passenger safety.
- Responded to medical emergencies by administering first aid and coordinating assistance.
Sales Associate
Sales Associated
Las Condes, Chile
01.2017 - 05.2017
- Guided customers in selecting products and addressed inquiries to enhance satisfaction.
- Engaged customers to understand needs and recommend suitable products.
- Managed inventory levels to ensure product availability and organization.
- Assisted in training new sales associates on customer service standards.
Speech and Language Pathologist
Omed
Vitacura, Chile
03.2016 - 12.2016
- Developed individualized therapy plans to address clients' unique needs and goals, enhancing treatment effectiveness.
- Implemented evidence-based interventions to enhance speech and language skills.
- Collaborated with families to educate on communication strategies, fostering supportive environments for client progress.
Receptionist
Private practice
Puente Alto, Chile
02.2012 - 02.2015
- Welcomed patients and visitors, ensuring a positive first impression.
- Operated multi-line phone system, efficiently routing calls to staff.
- Coordinated appointment scheduling through practice management software, optimizing patient flow.
- Maintained patient records and ensured confidentiality compliance.
Sales Associate
Zara
Las Condes, Chile
03.2010 - 06.2010
- Delivered exceptional customer service, contributing to positive shopping experiences.
Education
English as a Second Language -
Brock University
Thorold, Canada09-2017
Master - Audiology
Universidad Andrés Bello
Las Condes, Chile01-2016
Speech and Language Pathologist -
Universidad Andrés Bello
Las Condes, Chile01-2014
Elementary, Middle and High School -
Elementary, Middle and High School
La Florida, Chile01-2006
Skills
- Hospitality
- Customer service
- Service-oriented
- Attention to detail
- Effective communicator
- Conflict resolution
- Cross-functional teamwork
- Organized
- Flexible
- Highly motivated
- Leadership
- Effective interpersonal skills
- Adaptable learner
Personal Information
Title: Luxury Arrival Experience Coordinator
Languages
- English
- Chilean, Native
- English, Proficient
Timeline
Luxury Arrival Experience Coordinator
The Fairmont Chateau Whistler
05.2025 - Current
Linen Attendant
The Fairmont Chateau Whistler
10.2024 - 05.2025
Room Attendant
The Fairmont Chateau
12.2021 - 07.2024
Host
Maxines Cafe & Bar
11.2021 - 12.2021
Room Attendant
Banff Caribou Lodge
08.2021 - 11.2021
Speech and Language Pathologist
Self Employed
01.2020 - 01.2021
Flight attendant
LATAM airlines
03.2018 - 06.2020
Sales Associate
Sales Associated
01.2017 - 05.2017
Speech and Language Pathologist
Omed
03.2016 - 12.2016
Receptionist
Private practice
02.2012 - 02.2015
Sales Associate
Zara
03.2010 - 06.2010
English as a Second Language -
Brock University
Master - Audiology
Universidad Andrés Bello
Speech and Language Pathologist -
Universidad Andrés Bello
Elementary, Middle and High School -
Elementary, Middle and High School