Esteban Marcelo Bastidas Luzuriaga
Winnipeg,MB
Summary
Dynamic and service-oriented professional with a solid background in operations management and customer service. Known for strong interpersonal communication, problem-solving skills, and attention to detail. Proven experience leading teams and delivering high-quality service in fast-paced environments. Bilingual in English and Spanish, with strong adaptability and a passion for helping others.
Overview
11
11
years of professional experience
Work History
Head of Operations, Ecuatorian East Zone
Tecfood Servicios de Alimentación S.A.
Quito,, Ecuador
02.2017 - 03.2025
- Company Overview: Specialized in providing catering and food services
- Managing operations and coordinating catering services
- Ensuring compliance with food quality, safety, and hygiene standards
- Leadership and team training to achieve successful results
- Efficient problem-solving in a dynamic environment
- Specialized in providing catering and food services
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Call Centre Operator
Tata Consultancy Services
Quito
01.2014 - 01.2016
- Company Overview: Company managing banking and non-banking credit register, providing a complete range of solution for business and consumer information
- Customer service and personalized assistance
- Effective verbal communication skills and negotiation abilities
- Solid knowledge of banking products and services
- Company managing banking and non-banking credit register, providing a complete range of solution for business and consumer information
Education
Bachelor's - Gastronomic Administration
Universidad Tecnológica Equinoccial
Quito01.2010
Skills
- Customer Service
- Client Support
- Verbal Communication
- Problem Solving
- Team Coordination
- Leadership
- Bilingual
- Operations Management
- Service Management
- Knowledge of Travel Information
- Knowledge of Routing Information
- Proficiency in Microsoft Office
- Data Entry
- Transaction Processing
- Adaptability
- Efficiency
- Team leadership
- Client relationship
- Staff training
- Process improvement
- Verbal and written communication
References
Francisco Riera – Tow truck operator - (431) 668-9722 – pancho.riera777@gmail.com
María José Palma – Educational assistant - (431) 668-9803 – maria.palmaol@lrsd.net
Michelle Estrella – Bakery Assistant - (431) 866-2511– yeye251191@gmail.com
Languages
- English, Advanced
- Spanish, Native
Timeline
Head of Operations, Ecuatorian East Zone
Tecfood Servicios de Alimentación S.A.
02.2017 - 03.2025
Call Centre Operator
Tata Consultancy Services
01.2014 - 01.2016
Bachelor's - Gastronomic Administration
Universidad Tecnológica Equinoccial
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