Estebani Moreno
Paso Robles
Summary
Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
15
15
years of professional experience
Work History
Patient Services Coordinator
Radiology Associates Imaging Centers
Pismo Beach
11.2017 - Current
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Facilitated communication between clinical staff members to ensure continuity of care.
- Managed the flow of incoming calls from patients and other healthcare providers.
- Assisted with scheduling appointments for patients.
- Coordinated insurance authorization for procedures and tests.
Team Leader
Rustic Fire Pizza
Paso Robles
01.2010 - 12.2024
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept stations stocked and ready for use to maximize productivity.
- Handled customer orders in a timely manner, ensuring accuracy of order.
- Communicated with customer to provide menu offering details and assist with decision-making.
Team Leader
Starbucks
Paso Robles
01.2014 - 12.2018
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Operated equipment and machinery according to safety guidelines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Operated a variety of machinery and tools safely and efficiently.
Education
High School Diploma -
Paso Robles High School
Paso Robles, CA06-2008
Some College (No Degree) -
Cuesta College
San Luis Obispo, CASkills
- Patient registration
- Insurance authorization
- Appointment scheduling
- Medical terminology
- Customer service
- Gathering information from patients
- Data entry
- Patient check-in
- Fluent in Spanish
- Problem solving
Timeline
Patient Services Coordinator
Radiology Associates Imaging Centers
11.2017 - Current
Team Leader
Starbucks
01.2014 - 12.2018
Team Leader
Rustic Fire Pizza
01.2010 - 12.2024
High School Diploma -
Paso Robles High School
Some College (No Degree) -
Cuesta College
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