Esteban Thumas

- Reputably averaging 90 new customers per month within the past 2 years.

- From 240 sales representatives working in our Western Regional stores, I have been recognized as one of the Top 5 Account Retail Executives on multiple occasions.

- My Transactional Net Promoter Score (tNPS) consistently holds between 85-90% every month.

- Excellent in applying discovery questions that logically align Comcast services with their financial and technical needs.

- Building strong relationships with property managers and business owners that manage multi and single family units with tenant bill reviews and customer service inquires.

• Contributed over 80+ residential and 30+ commercial painting projects in 2025.
• Assists in organizing job instructions for multi-site teams of 3-6 painters, streamlining task prioritization while consistently meeting project deadlines.
• Collaborate with 20+ clients per month, collecting feedback to improve business preference while discovering referral opportunities.
• Sustaining 100% job site safety reputation, contributing to a zero-incident record from all projects. Attentive to detail and dependable under adversity.
• Simplifying job site logistics, advancing to a 50% reduction in overall project setup/cleanup time.

- Consistently managed 40+ NEW accounts per month, tailored to improving logistic process for small to medium sized businesses.

- Collaborated with support teams and mentors to guarantee service agreements were honored, resulting in 95% client satisfaction score.

- Organized in-person and virtual meetings to discuss client's current shipping cost and website/application used to deliver their products from A to B.

- Arranged and carried out personalized financial strategies for over 100 clients. I provided financial instruments: whole life , disability, and long term policies as an investment option tailored to their retirement long-term goals.

- Generated new business by scheduling 10+ meetings per day, capitalizing relationships for referrals, and cold calling business ideas to grow book of business.

- Used CRM tools (Salesforce, Posting +) to track progress with every prospect, existing, and new client.