Esteban Saenz
Vancouver,BC
Summary
Determined Operator with success boosting productivity and streamlining procedures for organizations. Dedicated Customer Service professional with proven multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Prep Line Cook
Cardero's Restaurant
Vancouver, BC
12.2022 - Current
- Monitored product freshness and rotation of ingredients to ensure quality standards were met.
- Assisted with menu item preparation including chopping vegetables, marinating meats and preparing sauces.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Monitored stock levels to ensure availability of products.
- Created reports on inventory activity, shortages, overages..
Server Assistant
Jericho Tennis Club
Vancouver, Canada
08.2022 - Current
- Maintained speed of service for food orders while minimizing errors and complaints
- Garnished dishes and quickly delivered items to customers, minimizing wait times
- Cleared tables immediately after guests left in preparation for next party
- Supported Club events Set ups including buffets and special events.
Business Owner/Operator
Portico Barbershop
Torreon, Mexico
04.2021 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability
- Served as primary point-of-contact with suppliers and contractors
- Trained and motivated employees to perform daily business functions
- Served as principal stakeholder over organization's complete operations
- Operated cash registers to process payments for goods and services.
- Greeted customers and provided friendly customer service.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
Customer Service Representative
Teleperformance
Torreon, Mexico
02.2021 - 11.2021
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, payed attention to special needs
- Responded to customer requests for products, services and company information.
Education
Intenational Business Management - Business Administration
Universidad Del Valle De Mexico
Mexico05-2024
Skills
- Executive Leadership
- Service Attitude
- Strategic Planning
- Building Customer Trust and Loyalty
- Computer proficiency
- Safe Food Handling Procedures
- Inventory Stocking
- Teamwork And Collaboration
- Food Storage
- Operations Management
- Storage Management
Languages
Spanish
Native/ Bilingual
English
Full Professional
Certification
- Service Excellence for Business Certificate
Ilac International College (2022-2023)
Vancouver, BC
- International Business Management
Cornerstone College (2023-2024)
Vancouver, BC
Timeline
Prep Line Cook
Cardero's Restaurant
12.2022 - Current
Server Assistant
Jericho Tennis Club
08.2022 - Current
Business Owner/Operator
Portico Barbershop
04.2021 - Current
Customer Service Representative
Teleperformance
02.2021 - 11.2021
Intenational Business Management - Business Administration
Universidad Del Valle De Mexico
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