Esteban Ramirez
Tracy
Summary
Committed and professional individual with a proven track record in customer service and sales within the retail industry. Demonstrated expertise in upselling, cross-selling, and merchandising to drive revenue growth. Known for exceptional organizational skills and meticulous attention to detail, ensuring efficient operations. Excellent communication abilities enable effective interaction with customers and colleagues alike.
Overview
5
5
years of professional experience
Work History
Manager Trainee
O'Reilly Auto Parts
07.2021 - 09.2024
- Facilitated positive change within the organization through proactive problem solving
- Performed routine audits to ensure accuracy of inventory levels
- Managed customer complaints and inquiries
- Built relationships with key stakeholders to ensure project success
- Resolved conflicts between staff members
Sales Associate
BR Construction & Landscape Services.
04.2019 - 08.2021
- Prepared sale quotations and sales contracts for orders obtained
- Clearly communicated prices, financing, warranty, and credit terms
- Qualified leads provided through internal CRM program and marketing
- Developed relationships with all internal and external stakeholders to best serve the customer
- Worked with Sales Team providing qualified leads from established customers
- Worked with CFO on marketing strategy
- Generated prospects using marketing, third party lead data
- Cultivated relationships with new or potential customers
- Planned outside Sales Calls to Customers
- Worked with credit department/finance coordinator for customer credit/financing authorization to ensure payments/funding is received in a timely manner
- Maintained customer mail list database current
Sandwich Artist
Panera Bread
08.2020 - 06.2021
- Kept workplace clean and organized in line with restaurant policies.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Greeted guests, promoted specials, and took orders.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Increased speed of service through effective multitasking and time management skills.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Increased repeat customer visits by providing friendly and engaging service.
Education
High School Diploma -
Delta Charter High School
01.2021
Skills
- Strong Business Acumen
- Relationship building
- Strategic Prospecting
- Self-starter
- Active Listening
- Effective communication
- Effective presentation
- Effective time management
- Cash Handling
- Accuracy
- Money Handling
- Time Management
- Market Research
- Inventory Control
- Procedures
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager Trainee
O'Reilly Auto Parts
07.2021 - 09.2024
Sandwich Artist
Panera Bread
08.2020 - 06.2021
Sales Associate
BR Construction & Landscape Services.
04.2019 - 08.2021
High School Diploma -
Delta Charter High School
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