Esteban Molano
Montreal,Quebec
Summary
I have experience in customer service in an urban development company, where I managed architectural and mapping programs. Also i have experience driving cargo vehicles for the sale and distribution of food products. My key skills include customer service, project management, logistics and sales. I am prepared to bring my experience to roles that require versatility and excellence in communication.
Overview
2
2
years of professional experience
Work History
Customer Service and Information Supply
Institute Of Urban Development
Bogotá, Colombia
01.2022 - 03.2023
- Navigation and management of at least 5 different platforms with cartographic and design information about the city.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- I responded to requests from 50 to 60 clients daily about products, services and information about active works in the city program.
- Provide information about infrastructure works under development in the city
- Answered about 20 calls daily from users with minimal wait times.
- Provided primary customer support to internal and external customers
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
Food Distribution and Sale
Freskpan Ltda
Bogotá, Colombia
12.2020 - 12.2021
- Made independent food distribution decisions in support of company policies and procedures.
- Created pricing schedules and determined discount rates.
- Assisted with sorting and organizing stockroom items.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Offered products to new and potential customers on my delivery routes
- Drove delivery vehicle and took care of its complete handling for year, distributing about 50 products per day.
- Made independent food distribution decisions in support of company policies and procedures
Education
High School Diploma -
Rodolfo Llinas IED
Bogotá, Colombia 12.2020
Skills
- Inventory control procedures
- Driving cargo vehicles
- Sales and promotion operations
- Personalized customer service
- Knowledge of terminology in field of construction and design
- CAD Program Overview
- Customer service understanding
Timeline
Customer Service and Information Supply
Institute Of Urban Development
01.2022 - 03.2023
Food Distribution and Sale
Freskpan Ltda
12.2020 - 12.2021
High School Diploma -
Rodolfo Llinas IED