Summary
Overview
Work History
Education
Skills
Timeline
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Esteban Castillo

Modesto,CA

Summary

Experienced customer service representative skilled in fast-paced settings across retail and healthcare sectors. Adept at handling numerous customer interactions daily, providing immediate solutions, and guiding clients through complex billing and order processes. Bilingual in English and Spanish, dedicated to fostering positive customer experiences. Prepared to contribute to team success in customer service operations.

Overview

7
7
years of professional experience

Work History

Sales Associate

Macy's
10.2023 - 01.2024
  • Helped customers find the products they needed and answered their questions in a professional and friendly way.
  • Answered customers inquiries in person and over the phone, providing product information and support with their purchases.
  • Assisted with purchases and handled busy rush hours while keeping transactions accurate.
  • Worked to keep the store organized so customers had a good shopping experience.
  • Executed inventory management tasks, ensuring accurate stock levels and availability.

Sales Associate & Merchandiser

Macy's
10.2022 - 05.2023
  • Assisted customers with purchases and made recommendations that fit their needs.
  • Solved customer concerns quickly, making sure they left with a good experience.
  • Restocked merchandise and worked with teammates to keep inventory up-to-date.
  • Identified customers needs and provided tailored service and product recommendations.
  • Processed transactions efficiently using point-of-sale systems to enhance customer experience.

Library Services Worker

Modesto Junior College
09.2021 - 04.2022
  • Helped students in person and over the phone with account questions, assignments, and scheduling.
  • Recorded and tracked library transactions with accuracy.
  • Supported faculty and staff by providing information and keeping things running smoothly.
  • We extensively utilized Microsoft Teams and Zoom for our work.
  • Collaborated with team members to ensure smooth workflow and effective task completion.

Supply Delivery Assistant

Sutter Health
10.2016 - 05.2017
  • Delivered medical supplies to departments on time and kept track of inventory.
  • Worked with healthcare staff to make sure supplies were distributed correctly.
  • I communicated with healthcare team members to confirm the delivery requirements and resolve any discrepancies in their orders.
  • Gained experience working in a healthcare setting and communicating with staff under pressure.
  • Delivered medical supplies efficiently to various departments, ensuring timely patient care.

Education

Associate Degree - Real Estate

Modesto Junior College
Modesto, CA
01.2025

High School Diploma -

Thomas Downey High School
Modesto, CA
01.2017

Skills

  • Answering high volumes of customer calls with patience and professionalism
  • Entering and tracking orders, including billing and insurance details
  • Explaining policies, products, and order updates clearly
  • Using Microsoft Office and learning new systems quickly
  • Problem-solving and following up to make sure issues are resolved
  • Bilingual communication (Spanish/English)
  • Staying calm and focused while meeting call center goals
  • Spanish and English bilingual
  • Reliable, quick learner, and team player
  • Experience working remote with customer service tools
  • Customer service
  • Problem-solving skills
  • Multi-tasking strength

Timeline

Sales Associate

Macy's
10.2023 - 01.2024

Sales Associate & Merchandiser

Macy's
10.2022 - 05.2023

Library Services Worker

Modesto Junior College
09.2021 - 04.2022

Supply Delivery Assistant

Sutter Health
10.2016 - 05.2017

Associate Degree - Real Estate

Modesto Junior College

High School Diploma -

Thomas Downey High School

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Esteban Castillo