Esteban Bermudez
Toronto,Ontario
Summary
Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results.
Overview
6
6
years of professional experience
Work History
Spanish Medical Interpreter
GLOBO SOLUTIONS
01.2022 - Current
- Maintained message content, tone, and emotion as closely as possible.
- Developed and maintained glossary of technical terms.
- Developed strategies to perform accurate and consistent translations.
- Streamlined patient and provider interaction by providing channel of effective communication.
- Provided interpretation services during telemedicine consultations, enabling remote access to critical healthcare services for Spanish-speaking patients.
- Facilitated effective communication between healthcare providers and patients, ensuring proper diagnosis and treatment plans.
Spanish Medical Interpreter
Voyce
01.2020 - Current
- Developed strategies to perform accurate and consistent translations.
- Developed and maintained glossary of technical terms.
- Reviewed, edited and proofread translated documents for accuracy.
- Collaborated closely with nursing staff to provide essential information about patient conditions, ensuring proper care delivery.
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Followed ethical codes to protect confidentiality of patient medical information.
- Assisted healthcare professionals in delivering culturally sensitive care to Spanish-speaking patients.
Hemodialysis Patient Care Technician
Hospital Monte España
01.2021 - 08.2021
- Expedited response times for emergencies during hemodialysis sessions by maintaining up-to-date knowledge of emergency procedures and equipment use.
- Participated in ongoing education efforts to remain current on best practices for hemodialysis care provision.
- Safely transported, transferred and positioned patients on chairs for treatment.
- Assisted in reducing hospitalization rates for dialysis patients by contributing to a proactive approach in identifying potential complications.
- Participated in hospital and clinic staff meetings to discuss patient care.
- Utilized medical software to document and track patient progress.
- Maintained a clean, sterile, and organized environment for optimal patient health and infection control.
- Performed diagnostic tests and reported results to healthcare providers.
Customer Service Representative
Ibex
02.2018 - 02.2019
- Utilized customer service software to manage interactions and track customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Education
Master of Science - Diagnostic Ultrasonography
Universidad Americana UAM
Nicaragua07.2023
Bachelor of Science - Family Medicine
Universidad Americana UAM
Nicaragua07.2016
Skills
- Physician support
- Client Service
- Call Management
- Needs Assessment
- Medical Terminology
- Anatomy knowledge
- Fluent Spanish
- Personnel Training
- Ethical Codes Adherence
- Microsoft Access
- Fluent English
- Memory retention
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Spanish Medical Interpreter
GLOBO SOLUTIONS
01.2022 - Current
Hemodialysis Patient Care Technician
Hospital Monte España
01.2021 - 08.2021
Spanish Medical Interpreter
Voyce
01.2020 - Current
Customer Service Representative
Ibex
02.2018 - 02.2019
Master of Science - Diagnostic Ultrasonography
Universidad Americana UAM
Bachelor of Science - Family Medicine
Universidad Americana UAM
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