Estabraq Zarkoosh
Ottawa
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Olly Fresco's through exceptional service and efficiency. Skilled in data entry and known for a positive attitude, I excel in teamwork and collaboration, significantly improving team morale. Passionate about leveraging customer assistance skills to achieve company goals.
Overview
8
8
years of professional experience
Work History
Cashier
Olly Fresco's
09.2022 - 03.2023
- Helped customers complete purchases and locate items.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
Receptionist
Venüs Güzellik Salonu
05.2018 - 11.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Cashier
Migros Supermarkt
05.2015 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Diploma - Computer Systems
Management Institute
Baghdad, IRAQ09-2008
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Positive attitude
- Teamwork and collaboration
- Attention to detail
- Computer skills
- Data entry
- Willingness to learn
Languages
English
Full Professional
Arabic
Native or Bilingual
Turkish
Full Professional
Timeline
Cashier
Olly Fresco's
09.2022 - 03.2023
Receptionist
Venüs Güzellik Salonu
05.2018 - 11.2021
Cashier
Migros Supermarkt
05.2015 - 08.2017
Diploma - Computer Systems
Management Institute
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