ESSOUDOUCK JACKY Louise Ursula
Boucherville,QC
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
8
8
years of professional experience
Work History
Human Resource Assistant
SANOFI
03.2020 - 11.2023
- Tracked various statistics and kept detailed records to support human resources department.
- Participated in recruitment and selection process for new hires.
- Coordinated employee relocation processes.
- Participated in ongoing research projects related to best practices in human resources management for continuous improvement purposes.
Customer-service-representative
MTN Networks
10.2015 - 03.2020
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
Education
Bachelor of Science - Agriculture
Catholic University Institute
Buea, Cameroon12.2014
Skills
- Transcribing Meetings and Messages
- Computer Literacy
- Training facilitation
- Technical Support
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Human Resource Assistant
SANOFI
03.2020 - 11.2023
Customer-service-representative
MTN Networks
10.2015 - 03.2020
Bachelor of Science - Agriculture
Catholic University Institute
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