ESSONO OBAMA CHANEL

Toronto,ON

Overview

years of professional experience

BMO CANADA

01.2023 - 08.2024

Answered both incoming and outgoing calls in other to remind them anytime they have a past due payment or upcoming payment on their products or accounts they have with the bank and when they need assistance with paying their past due
Help clients to make updates on their private informations in their accounts and in case they need assistance
Offer adequate programs to costumers facing difficulties and unable to pay their past due depending on their situations
Providing bilingual assistance to both English and French speaking customers

Teleperformance

06.2020 - 08.2021

Answered customer telephone calls promptly to avoid on-hold wait times
Responded to customer requests for products, services and company’s informations
Leveraged sales expertise to promote product or service and capitalize on upsell opportunities
Evaluated account and service histories to identify trends, using data to mitigate future issues
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions

Orange Cameroun

09.2021 - 11.2022

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Conduct collections calls for all past-due accounts
Document call activity details in the collections sytem to reflect the action taken
Maintain and submit reports for review by collection management
Resolved service or billing complaints from customers

CABINET D’AVOCATS-CONSEILS ESSONO CONSULTANT OFFICE ECO

01.2019 - 01.2021