Essence Urquhart

Dynamic Senior Leasing Professional with a proven track record at Fifteen Group, enhancing tenant satisfaction and retention through expert lease negotiations and exceptional customer service. Skilled in property and portfolio management, adept at building relationships and industry networking. Demonstrates a strong foundation in fair housing policies and a commitment to professional development. Results-driven , with focus on team collaboration and strong adaptability to changing needs. Adept at fostering relationships with clients and streamlining leasing processes to maximize occupancy and revenue. Demonstrates strong negotiation skills, excellent customer service, and effective conflict resolution. Known for reliability and consistent track record of achieving targets.

• Achieved Leasing Agent of the Month by introducing systems for organization and prospect retention.
• Supervised team of 5 staff members.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Resolved product issue through consumer testing.
• Improved building relations with residents by solely organizing resident events
• Redesigned Lobby and amenity areas for a better resident experience as well as Leasing agents ability to tour property and successfully lease units.
• Planned and managed team meetings for improvements

• Fair Housing Certification
• Project Management Professional
• First Aid Certification
• ServSafe Food Handler's Certification