Essence Dancy
Sacramento
Summary
Highly ambitious individual with background in marketing/sales, administrative work, and material production. Seeking to successfully secure a position that utilizes my excellent customer services skills and allows me to positively contribute to a company's overall growth.
Overview
7
7
years of professional experience
Work History
Brand Ambassador
Upnorth Distribution
06.2024 - Current
- Promoted brand awareness through engaging product demonstrations and community events.
- Collaborated with sales teams to align marketing strategies with customer needs.
- Provided product knowledge training to retail staff, enhancing customer service skills.
- Gathered customer feedback to inform product development and marketing initiatives.
- Developed promotional materials that effectively communicated brand messaging and values.
- Assisted in planning and executing marketing campaigns at various trade shows and festivals.
- Built strong relationships with local businesses to foster partnerships and collaborations.
- Promoted positive company image through superior customer service experiences.
- Conversed with customers to share information about products and services.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Communicated regularly with team members regarding progress updates on projects.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Maintained an up-to-date knowledge base on current industry developments.
- Distributed flyers, brochures, and other materials at promotional events.
- Organized and carried out promotional events, set up, and tore down event sites and interacted with customers.
Realtor’s Assistant
James Nelson Real Estate
01.2020 - Current
- Interacts with customers via e-mail to send documentation and schedule open house showings. Manages and handles sensitive client information. Prepares and decorates open houses in anticipation of potential buyers arriving. Greets and communicates with the client before the realtor arrives. Organizes and files paperwork, and answers phone calls.
Office Receptionist
Phoong Law Corporation
01.2019 - 01.2020
- Greeted and welcomed guest with positive attitude. Notified attorneys and case worker of client’s arrivals. Managed multiply calendars. Answered incoming calls and took accurate messages. Maintained security and telecommunication systems. Prepared letters and documents. Received and managed incoming mail & packages.
Education
Degree - Social Work
Fresno City College
12.2025
High School Diploma - undefined
Franklin High School
01.2017
Skills
- Organizational skills
- Sales
- Managing multiple schedule
- Microsoft Office programs
- Customer service
- Effective communicator
- Customer engagement
- Customer relations
- Adaptable personality
- Team leadership qualities
- Goal-oriented mindset
- Brand awareness
- Branding
- Sales expertise
- Staff training
- Time management
- Administrative support
- Office management
- File organization
- Verbal communication
- Document management
- Bookkeeping
- Mail handling
- Document scanning
- Leadership and supervision
- Customer relationship management (CRM)
- Scheduling
- File maintenance
- Calendar management
Timeline
Brand Ambassador
Upnorth Distribution
06.2024 - Current
Realtor’s Assistant
James Nelson Real Estate
01.2020 - Current
Office Receptionist
Phoong Law Corporation
01.2019 - 01.2020
Degree - Social Work
Fresno City College
High School Diploma - undefined
Franklin High School