Esrom Teka
Calgary,AB
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Filimon Tsehaye
Addisabeba, Addisabeba
01.2019 - 06.2023
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided accurate information about products and services to customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed positive relationships with customers through friendly interactions.
Education
High School Diploma -
01-2015
Skills
- Product Knowledge
- Data Entry
- Data Collection
- Call Management
- Scheduling
- Appointment Scheduling
- Customer Relations
- Team Development
- Follow-up skills
- Dispute Resolution
- Sales expertise
- Active Listening
- Multi-Task Management
- Tactful and diplomatic
- Route Management
- Problem Resolution
- Senior leadership support
- Problem-solving abilities
- Customer Relationship Management (CRM)
- Coordination
Timeline
Customer Service Representative - Filimon Tsehaye
01.2019 - 06.2023
Semaetat Secondary School - High School Diploma,
Similar Profiles
Pranjali AmbekarPranjali Ambekar
Senior Manager at Capgemini Canada INCSenior Manager at Capgemini Canada INC
Natnael YhdegoNatnael Yhdego
Cashier / Customer Service Associate at Popeyes Louisiana KitchenCashier / Customer Service Associate at Popeyes Louisiana Kitchen
Patrick DanososPatrick Danosos
Accounting Intern at Calgary Counselling CentreAccounting Intern at Calgary Counselling Centre
Jack RichardsonJack Richardson
Yard Worker at Pj TrailersYard Worker at Pj Trailers
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go