Esraa Khalil
Oshawa,Canada
Summary
Supply Chain Global Management co-op student with 2+ years of hands-on experience supporting logistics coordination, shipping operations, documentation, and administrative processes. Proven ability to apply classroom knowledge to real-world supply chain and operations environments, collaborate with cross-functional teams, and support day-to-day operational needs. Multilingual (English, Spanish, Arabic) with exposure to SAP / SAP S/4HANA, reporting, and process improvement. Motivated to contribute to safe, efficient, and sustainable operations at Ontario Power Generation
Overview
5
5
years of professional experience
1
1
Certification
Work History
Logistics & Operations Coordinator
Mega Trade Misr Company for Marble and Granite
05.2022 - 10.2024
- Supported end-to-end supply chain operations by coordinating international shipments across North America, Europe, and Latin America.
- Collaborated with ocean carriers (COSCO, Hapag-Lloyd, CMA CGM, MSC) to schedule containers, monitor shipment status, and resolve delivery issues.
- Prepared and verified bills of lading, export documentation, customs forms, invoices, and shipping records to ensure accuracy and compliance.
- Assisted dispatch and freight teams with day-to-day operational tasks, issue resolution, and schedule coordination.
- Maintained accurate shipment, customer, and operational data using Excel and internal tracking systems.
- Generated basic performance and logistics reports to support operational planning and decision-making.
- Coordinated purchase orders, quotations, and sales documentation to align logistics, sales, and export activities.
- Communicated with internal teams, suppliers, and international clients in Spanish, English, and Arabic, ensuring clear requirements and smooth operations.
- Supported office operations, correspondence, and cross-department coordination to ensure workflow continuity.
Spanish-English-Arabic Translator
Mega Trade Misr Company for Marble and Granite
05.2022 - 10.2024
- Supported cross-functional communication between logistics, sales, export teams, and international clients.
- Assisted with client coordination during order processing, shipping arrangements, and documentation review.
- Delivered product explanations and supported negotiations in Spanish to ensure clarity and accuracy.
Customer Service Advisor
Etisalat UAE
02.2020 - 02.2023
- Provided frontline customer support in a high-volume contact center environment.
- Resolved service, billing, and technical inquiries while meeting performance standards.
- Documented interactions accurately in CIM, OKM, Motive systems and followed escalation procedures.
- Communicated professionally with customers from diverse cultural backgrounds.
Education
Graduate Certificate - Supply Chain Global Management Program
Durham College
Oshawa, ON08.2026
Bachelor's degree - Foreign Languages and Translation Spanish Department
Misr University for Science and Technology
Giza, Egypt01.2020
Skills
- Logistics & Dispatch Coordination
- Supply Chain & Operation Support
- Accountability
- Attention to detail
- Cross Functional Collaboration
- Problem solving
- Reliability
- Responsibility
- Documentation & Customs
- Microsoft Office Excel
- Microsoft Office Word
- Microsoft Office PPT
- SAP
- SAP 4 Hana
- Organization
- Multitasking
- Negotiation
Certification
- CSCMP Supply Chain Foundations: Inventory Management Professional Certificate, 12/25
- CSCMP Supply Chain Foundations: The Essentials Professional Certificate, 12/25
- Microsoft Excel Associate, 12/25
- Lean-Six Sigma-Yellow Belt, 11/25
- Certificate in Digital Marketing DM Arts Academy, Cairo, Egypt, 08/22
Volunteer Experience
Es4id Association, Maadi, Cairo, Egypt, Volunteer, 01/18, 12/24, Supported a variety of community initiatives including clothing drives, food bank distributions, and children's educational activities., Collaborated with team members to organize donation events, manage logistics, and distribute resources efficiently to families in need., Assisted with event planning and coordination, ensuring smooth operations and high participation levels., Engaged with community members in both Arabic and English to promote activities and deliver clear communication.
Professional Development
- Toyota Global Sustainability Project, Durham College, 2025, Collaborated with students from international colleges on a Toyota-led project focused on sustainable supply chain optimization. Analyzed supply chain processes to identify efficiency improvements, waste reduction opportunities, and environmentally responsible practices. Developed data-driven recommendations aligned with sustainability, operational efficiency, and long-term infrastructure resilience. Earned a Certificate of Completion for successful cross-border collaboration and project delivery.
- ASCM Supply Chain Case Competition, 2025, Participated in a competitive, case-based event addressing real-world supply chain challenges. Applied analytical thinking, teamwork, and structured problem-solving to develop practical, data-supported solutions. Demonstrated ability to work under time constraints while aligning recommendations with operational and sustainability goals.
- Whitby Chamber of Commerce Summit, 2025, Attended regional business and industry sessions focused on operations, economic development, leadership, and supply chain trends. Engaged with business leaders and professionals to gain insight into utility-sector operations and real-world business practice.
Timeline
Logistics & Operations Coordinator
Mega Trade Misr Company for Marble and Granite
05.2022 - 10.2024
Spanish-English-Arabic Translator
Mega Trade Misr Company for Marble and Granite
05.2022 - 10.2024
Customer Service Advisor
Etisalat UAE
02.2020 - 02.2023
Graduate Certificate - Supply Chain Global Management Program
Durham College
Bachelor's degree - Foreign Languages and Translation Spanish Department
Misr University for Science and Technology