Esra Abusahmin
Calgary,AB
Summary
Dedicated Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager of Operations
Sephora
02.2022 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
Beauty Manager
Shoppers Drug Mart
02.2021 - 02.2022
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Omni Manager
Walmart
01.2019 - 01.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
Hotel Front Desk Receptionist
Marriott
01.2017 - 12.2018
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
Education
Bachelor of Arts - International Relations
University of Calgary
Calgary, AB01.2024
Skills
- Supply Chain Management
- Process Improvement
- Customer Service
- Risk Management
- Project Management
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Limited Working
Certification
- CM - Certified Manager Certification
- First Aid/CPR Certified
Timeline
Manager of Operations
Sephora
02.2022 - Current
Beauty Manager
Shoppers Drug Mart
02.2021 - 02.2022
Omni Manager
Walmart
01.2019 - 01.2021
Hotel Front Desk Receptionist
Marriott
01.2017 - 12.2018
Bachelor of Arts - International Relations
University of Calgary
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