Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
CustomerServiceRepresentative

Esperanza Sanchez

Edmonton,AB

Summary

Results-driven Production Supervisor with a proven track record in streamlining operations and enhancing efficiency. Skilled in team leadership, time management, and attention to detail, contributing to improved production processes and quality standards.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Saprint
Mexico City, Cuauhtemoc
08.2018 - 09.2020
  • Guided customers in product selection, ordering, billing, returns, exchanges, and technical support, enhancing satisfaction and loyalty.
  • Resolved customer inquiries and issues, ensuring timely and effective solutions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Worked with team members to streamline service processes for better customer experience.

Production Supervisor

Empire Electronic of Honduras
San Pedro Sula , Cortes
11.2011 - 02.2018
  • Supervised daily production activities, ensuring efficient workflow and adherence to quality standards.
  • Planned and prioritized production operations, streamlining sequences for manufacturing processes.
  • Collaborated with management team to develop and implement strategies that enhanced production area efficiency.
  • Trained new staff on production processes and procedures.

Education

N/A - LINC Program

Metro Continuing Education
Edmonton, AB
05-2026

N/A - LINC Program

Norquest College
Edmonton
04-2026

High School Diploma -

Modesto Rodas Alvarado
Honduras
11-2007

Skills

  • Product sales
  • Time management
  • Collaborative teamwork
  • Customer engagement
  • Team leadership
  • Attention to detail
  • Teamwork and collaboration

Languages

Spanish
Professional
English
Limited

Certification

  • First AID
  • WHMIS
  • Computer Skills: Microsoft Word, Outlook, Google Drive & Apps Go Skills

Timeline

Customer Service Representative

Saprint
08.2018 - 09.2020

Production Supervisor

Empire Electronic of Honduras
11.2011 - 02.2018

N/A - LINC Program

Metro Continuing Education

N/A - LINC Program

Norquest College

High School Diploma -

Modesto Rodas Alvarado
Esperanza Sanchez