Summary
Overview
Work History
Skills
Timeline
Generic

Esperanza Posas

Fresno

Summary

I am a task driven, highly oriented, experienced professional with approximately 20 years of utilizing a variety of administrative skills. This includes but not limited to preparing, maintaining, updating and filing perpetual/semi-annual reports, I have a positive attitude with good people skills. I am reliable with a good work ethic.

Overview

24
24
years of professional experience

Work History

Receptionist Clerk

Montgomery's Autobody
05.2021 - Current
  • Streamlined office operations by managing efficient scheduling and appointment coordination.
  • Organized, maintained and updated information in computer databases.
  • Collected payments, processed transactions and updated relevant records.
  • Maintained a welcoming environment for visitors with a clean, organized reception area.
  • Managed inventory levels for office supplies, placing orders when necessary to avoid shortages or delays.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone, or postal mail.

Hotel Front Desk Clerk

Quality Inn & Suits
02.2018 - 09.2021
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Streamlined reservations process for improved accuracy and guest experience.
  • Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Office Assistant

Five Star Cleaning
03.2013 - 02.2018
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Created and maintained detailed records of all office activities.

Catering Supervisor

Fresno State Catering
10.1999 - 11.2010
  • Enhanced client satisfaction by providing exceptional catering services for various events, including corporate meetings and weddings.
  • Streamlined catering operations by implementing efficient processes for food preparation, service, and cleanup.
  • Managed a team of catering staff members, ensuring proper training and adherence to company standards for quality service.
  • Increased repeat business with excellent customer service, addressing client concerns promptly and professionally.
  • Coordinated event logistics with clients, venue managers, and other vendors to ensure seamless execution of catered events.
  • Maintained extensive calendar of events and attended necessary event meetings and conference calls.
  • Fostered strong relationships with clients through clear communication about their needs and expectations during the planning process.

Skills

  • Document Preparation
  • Appointment Scheduling
  • Organizational Skills
  • Multitasking Abilities
  • Payment Processing
  • Data Entry
  • Customer Service

Timeline

Receptionist Clerk

Montgomery's Autobody
05.2021 - Current

Hotel Front Desk Clerk

Quality Inn & Suits
02.2018 - 09.2021

Office Assistant

Five Star Cleaning
03.2013 - 02.2018

Catering Supervisor

Fresno State Catering
10.1999 - 11.2010

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Esperanza Posas