Summary
Overview
Work History
Education
Skills
Websites
Training
References
Languages
Timeline
Generic
Esperanza Paguia-Valerio

Esperanza Paguia-Valerio

Prince Rupert,BC

Summary

Goal oriented specialist with extensive experience in Operations Management, Supply Chain, Inventory Material Management and Procurement with results on operational daily material or spares requirement. Detail-orientated in Supply Chain Management adapt at making critical decisions, managing deadlines, and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.

Overview

28
28
years of professional experience

Work History

Support Services Manager

SIA Engineering (Philippines)
Clark Pampanga, PH
06.2021 - 11.2023
  • Management of Procurement, Logistics & Warehouse team
  • Create company's supply chain strategy
  • Ensure supply chain processes meet legal requirements and standards
  • Collaborate, communicate, and negotiate with suppliers and vendors to reduce company's cost and improve profitability / competitiveness

Key Achievements:

  • Established DSS (Daily shortage sheet) task force team to in preparation to daily operation meeting
  • Engaged supervisors to open and transversal communication through one-on-one coaching.
  • Monitored employee and customer interactions to assess quality of service

Flight Hour Services Customer Operations Manager

Airbus Services Asia Pacific Pte. Ltd.
Singapore
02.2018 - 12.2020

Review on site stock inventory for improvement of Pool sizing and or cost reduction

  • Performs robbing and nil stock analysis of components for Supply Chain improvement
  • Monitors core unit return performance based on contractual obligation
  • Communicates to customers and vendor/supplier for Supplier/ Vendor performance and implementation of Retrofit Campaign
  • Prepares Monthly Key Performance Indicator Report for Inventory & Technical Management to customer

Key Achievements:

  • Established robbing and nil stock analysis in collaboration with Engineering, Repair, and Inventory to avoid and achieve zero nil stock, robbing of components and right sizing of inventory
  • Customer adapted same analysis approach on their Pool sizing for material and components.

Deputy Material and Warehouse Manager

Airbus Services Asia Pacific Pte. Ltd.
Singapore
07.2015 - 01.2018
  • Developed team leadership and structure with 2 functional team leaders for Operation Team and Repair Order Team
  • Transversal communication with different department such as Planning, Engineering and Operations Team to flow of relevant topics
  • Monitored Performance (Supplier Side - RO), including Warehousing, by management of associated team and external/internal suppliers
  • Coordinate bi-annual full stock take with participation from material management team and third-party warehouse provider
  • Implemented for each member of team to create processes for individual assigned task and translated to operating manual for business continuity plan (BCP)
  • Coached bi-weekly two functional leaders

Key Achievements:

  • Daily meeting with entire team for any issues, well-being and escalation of team helping to build morale and completion of actions
  • Identify key player from team for individual development (potential team leader and succession plan).

Senior Component and Repair Controller

Airbus Services Asia Pacific Pte. Ltd.
Singapore
03.2009 - 06.2015
  • Developed team leadership with component controller team and set guidance with newcomer on boarding
  • Participate in daily operational meeting on Critical or AOG spare requirement
  • Coordinated with Planning team for spare's requirement in preparation for retrofit and modification campaign
  • Keep track of KPI for core unit return
  • Reviewed, analyzed and proposed spares consumption for daily operation, Aircraft interval checks (A, C, 18 months, Heavy Maintenance Check (HMV), Delease Checks

Key Achievements:

  • Established on call duty personnel running 24/7 operationally to cater for 24/7 calls and spares requirements of aircraft
  • Implemented efficient way of avoiding discrepancy of receiving components free from damage and discrepancy by taking photo of parts performed by warehouse staff upon receiving in warehouse
  • Initiate and implemented daily report of incoming core unit return using WMS (warehouse management system) of warehouse.

SAP Administrative Officer

Singapore Airlines Engineering Company
Singapore
03.2006 - 03.2009
  • Monitors status of overhaul/repair of all unserviceable aircraft components using SAP system
  • Handle scrapping of all SIA's aircraft components if found beyond economical repair or if there is no repair scheme
  • Responsible for ordering spare parts if spares are required during repair process and raise AOG order if requires
  • Update latest Engineering Manual revisions in Control List Capability Form for each aircraft components undergoing overhaul/repair

Key Achievements:

  • Accurate monitoring and capturing of man hours clock in by technician for each repair components
  • Binning of completed repaired components on time as serviceable to warehouse or third-party customer
  • Reduction of nil stock situation during production or repair of components by placing order ahead of time.

Recruitment Specialist / Administrative Officer

Aerospec Supplies Pte. Ltd
10.2002 - 03.2006
  • Arranges job posting in the newspaper and conduct initial screening of CV's and endorses qualified applicants to the recruitment head
  • Checks the completeness of the requirements submitted by the successful applicant and forward to Human Resource Development head for further review
  • Administrative task such as visa filing, hotel reservation for our foreign clients and airline booking for applicant's deployment
  • Bookkeeping (handling petty cash, collection, bank statements and payment of utility bills and prepares monthly SOA
  • Acts as Officer in charge in the absence of Recruitment head

Key Achievements:

  • Streamline and thorough selection of qualified applicants for overseas employer
  • Successful selection of thousands of applicants for immediate employment within a time frame set by the overseas employer (UK, Canada, Singapore and Middle East).

Production Planner

Sahara Dunes Incorporated
Philippines
09.2001 - 10.2002

General Sales Agent, Reservation Officer

China Airlines, New Dynasty International Inc
Philippines
04.1996 - 07.2000

Education

Bachelor in Commercial Science -

Jose Rizal College
Mandaluyong City, Philippines

Post Degree Business Diploma -

Coast Mountain College
Prince Rupert, BC
12.2025

Skills

  • Operational enhancement strategies
  • Target setting and monitoring
  • KPI management
  • Business development
  • Solution-minded
  • Customer complaint management
  • Staff Development
  • Procurement Management
  • Performance Evaluations
  • Customer Service Understanding
  • Support Services
  • Cross-Functional Collaboration
  • Knowledge Management

Training

  • IATA Dangerous Goods Workshop, 11/2022
  • Airbus/Satair Material Support Road show, 10/2022
  • Environmental Management Training, 09/2022
  • Career Transition Program through LHH Program Singapore, 01/2021 - 05/2021
  • Material Management Fundamentals, 11/2020
  • Speak up Culture, 06/2020
  • Data Culture, 05/2020
  • Management Tool, 07/2019 - 07/2019
  • Self- Awareness and Personal Development, 06/2019 - 06/2019
  • Empowering Conversation, 05/2019 - 05/2019
  • Pro - People Makes the Difference Course (Airbus Business Academy), 03/2019 - 03/2019
  • A330 Gen Familiarization Course

References

REFERENCES AVAILABLE ON REQUEST

Languages

English
Full Professional

Timeline

Support Services Manager

SIA Engineering (Philippines)
06.2021 - 11.2023

Flight Hour Services Customer Operations Manager

Airbus Services Asia Pacific Pte. Ltd.
02.2018 - 12.2020

Deputy Material and Warehouse Manager

Airbus Services Asia Pacific Pte. Ltd.
07.2015 - 01.2018

Senior Component and Repair Controller

Airbus Services Asia Pacific Pte. Ltd.
03.2009 - 06.2015

SAP Administrative Officer

Singapore Airlines Engineering Company
03.2006 - 03.2009

Recruitment Specialist / Administrative Officer

Aerospec Supplies Pte. Ltd
10.2002 - 03.2006

Production Planner

Sahara Dunes Incorporated
09.2001 - 10.2002

General Sales Agent, Reservation Officer

China Airlines, New Dynasty International Inc
04.1996 - 07.2000

Bachelor in Commercial Science -

Jose Rizal College

Post Degree Business Diploma -

Coast Mountain College
Esperanza Paguia-Valerio