Summary
Overview
Work History
Education
Skills
English/Spanish
Timeline
Generic

Esperanza Ortiz

Loma Linda,CA

Summary

Dedicated health information professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 15 years of relevant work experience to the table. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Caregiver

In Home Supportive Services
04.2023 - Current
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Senior Patient Service Representative Senior

Loma Linda University Health Care
06.2022 - 04.2023
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Used LEAP/EPIC to schedule appointments.
  • Balanced deposits and credit card payments each day.
  • Compiled and reviewed medical charts.
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Answer Incoming calls/transfer to correct department
  • Scheduled radiology exams (Ct/Mri/ultrasounds/Upper GI/Pet scans/Mammograms
  • Create/Adjust scheduling Temple's
  • Schedule multiple exams for Patton State Hospital
  • Fax medical reports to providers

Lead Scheduling Coordinator

Loma Linda University Health Care
10.2021 - 05.2022
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Set up Ct/Mri/Ultrasound/Mammograms/Pet Scans appointments with customers.
  • Front desk patient check-In/Collecting copays
  • Insurance verification/Authorization retrieval
  • Developed and implemented scheduling policies.
  • Processed and approved all scheduling changes to executive calendars by using LEAP/EPIC.
  • Led team of 8 scheduling coordinators.

Billing/Collections Specialist

Palm Imaging Institute & Empire Orthopedic Center
03.2008 - 01.2020
  • Entered client details and notes into system for interdepartmental access and review.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Carried out day-day-day duties accurately and efficiently.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Billed 1500 cms forms electronically/Patient billing statements
  • ICD-9/ICD-10 coding radiology/orthopedic
  • Correcting/appealing insurance denials
  • Incoming/Outgoing Patient collection phone calls
  • Insurance Verification
  • Obtaining retroactive authorizations
  • Entering order/referrals
  • Checking-In/Out patients
  • Medical Records
  • Scheduling appointments

Education

Associate of Applied Science - Health Information TechnologyDegree

DeVry University
Ontario, CA
11.2024

High School Diploma -

Colton High School
Colton, CA
06.2003

Skills

  • Office Supplies and Inventory
  • Clinical Staff Management
  • Quality Standards and Protocols
  • Software Applications
  • Gathering Information From Patients
  • Service Quality
  • Patient Greeting
  • Explaining Policy and Procedures
  • Resolving Problems
  • Routing Lab Results
  • HIPAA Regulations
  • Patient Medical Histories
  • Insurance Verification
  • Demographics Information
  • Registration and Scheduling
  • Patient Account Reviews
  • Patient Service and Assistance
  • Medical Billing
  • Documenting and Recording Information
  • Patient Engagement
  • System Updates
  • Interpreting Physician Orders
  • Appointment Confirmation
  • Reminder Calls
  • Insurance Information Collection
  • Calm and Effective Under Pressure
  • Patient Confidentiality and Data Security
  • Invoice Statements
  • Clinical Messaging
  • Balancing Daily Deposits
  • Patient Health Information Access
  • Call Transfers
  • Collections Processing
  • Correcting Errors
  • Patient Data Management Systems
  • Patient Appointment Management
  • Delinquent Accounts Monitoring
  • Multi-Line Telephone Systems
  • Forms and Spreadsheet Creation
  • Health Information Act
  • Medical Charts and Records
  • System Verification
  • Bilingual Spanish and English
  • Benefits Explanations
  • Eligibility Determinations
  • Epic Software
  • Risk Management Assessments
  • Clerical and Filing Support
  • Experience with Office Ally/ Gateway/Ris/Illegance/Epic or Leap
  • Microsoft word/excell/powerpoint/outlook

English/Spanish

Bilingual

Timeline

Caregiver

In Home Supportive Services
04.2023 - Current

Senior Patient Service Representative Senior

Loma Linda University Health Care
06.2022 - 04.2023

Lead Scheduling Coordinator

Loma Linda University Health Care
10.2021 - 05.2022

Billing/Collections Specialist

Palm Imaging Institute & Empire Orthopedic Center
03.2008 - 01.2020

Associate of Applied Science - Health Information TechnologyDegree

DeVry University

High School Diploma -

Colton High School

Similar Profiles

CREATE PROFILE
Esperanza Ortiz