ESPERANZA MCCAY
Stockton
Summary
Dedicated Medical Receptionist works productively with diverse personalities and is experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than Number years.
Overview
10
10
years of professional experience
Work History
Health Counselor
Community Medical Centers
Stockton
08.2021 - 03.2026
- Delivered counseling services to diverse populations, fostering a supportive environment for patient mental and emotional well-being.
- Coordinated with healthcare teams to develop and implement comprehensive care plans tailored to individual patient needs.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm appointments and gather essential information to ensure preparedness for visits.
- Greeted and checked in patients, updating patient information in computer system.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Loan Processor
Oportun
Stockton
11.2020 - 07.2021
- Delivered rapid loan processing to support fast-paced operational demands.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Addressed conditions from underwriting departments promptly.
- Set up and completed loan submission packages.
- Simplified complex financial information for applicants to facilitate understanding and decision-making.
HSA health counselor
HSA Healthcare Services
Jackson
01.2016 - 06.2021
- Collaborated with healthcare providers to ensure comprehensive patient care.
- Welcomed customers with friendly greetings, answered questions, gathered visit purpose, and directed to appropriate offices for efficient service.
- Compiled information from files and research to fulfill information requests, ensuring accurate and timely responses.
- Operated multi-line telephone system to manage and direct high volume of calls, enhancing communication flow.
Guest Service Representative
Jackson Rancheria Casino
Jackson
08.2017 - 12.2020
- Managed check-in and check-out procedures for guests.
- Executed guest check-ins and check-outs to ensure efficient turnover.
- Delivered accurate information on local attractions, restaurants, and activities to enhance guest experience.
- Addressed guest inquiries to improve overall satisfaction.
Education
High School Diploma - English, Spanish
Plaza Robles High School
Stockton, CA01-2007
Skills
- Workflow Optimization
- Telephone Etiquette
- Insurance Claims
- Reminder Calls
- Payment Scheduling and Collection
- Taking Client Histories
- Typing and Filing
Languages
- Spanish
- English, Native or Bilingual
- Spanish, Native or Bilingual
Timeline
Health Counselor
Community Medical Centers
08.2021 - 03.2026
Loan Processor
Oportun
11.2020 - 07.2021
Guest Service Representative
Jackson Rancheria Casino
08.2017 - 12.2020
HSA health counselor
HSA Healthcare Services
01.2016 - 06.2021
High School Diploma - English, Spanish
Plaza Robles High School