Esperanza Lizarraga
Panorama City
Summary
Efficient Medical Assistant with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Medical Assistant
Unicare Community Health Center
10.2017 - 09.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff on proper procedures and policies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
Office Manager
Royal Towing
06.2006 - 01.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
Education
Medical Assistanting Certificate - Medical Assistant
Fontana Adult School
Fontana09-2017
GED -
Baldwin Park Adult School
Baldwin Park06-1996
Skills
- Medical terminology knowledge
- Fluent in Spanish
- Vital signs monitoring
- Phlebotomy
- Medical translation
- Clinical documentation
- Direct patient care
- HIPAA compliance
- Patient scheduling
- Specimen labeling
- Antigen testing
- Companionship and emotional support
Timeline
Medical Assistant
Unicare Community Health Center
10.2017 - 09.2024
Office Manager
Royal Towing
06.2006 - 01.2017
Medical Assistanting Certificate - Medical Assistant
Fontana Adult School
GED -
Baldwin Park Adult School
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