Esperanza Lara
Santa Rosa
Summary
Experienced with leading front of house operations to elevate guest experiences. Utilizes leadership skills to guide teams and ensure excellent service. Track record of effective problem-solving and maintaining high standards in fast-paced environments.
Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management. Excellent interpersonal and time management skills.
Overview
3
3
years of professional experience
Work History
FOH Lead/Assistant Manager/Lead Barista
Red Bird Bakery
06.2022 - Current
- Boosted team morale and performance through effective communication and motivational strategies.
- Ensured compliance with health and safety regulations through regular inspections and diligent monitoring practices.
- Oversaw cash handling procedures accurately at the end of each shift to guarantee proper accounting measures were followed consistently for financial accuracy purposes.
- Implemented training for new hires, resulting in higher staff retention rates and overall improved performance.
- Resolved customer complaints professionally, maintaining high levels of customer satisfaction.
- Executed real-time problem-solving skills in addressing unexpected challenges such as staff shortages, equipment issues or customer complaints ensuring smooth daily operations.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
Education
GED -
Santa Rosa Junior College
Santa Rosa, CASkills
- Food safety
- Exceptional communication
- Cash handling proficiency
- Leadership experience
- Greeting guests
- Order taking
- Phone etiquette
- Training and mentoring
- Problem-solving
- Customer service
- Reliability
- Team leadership
Languages
Spanish
Limited Working
Timeline
FOH Lead/Assistant Manager/Lead Barista
Red Bird Bakery
06.2022 - Current
GED -
Santa Rosa Junior College
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