Esperanza Garcia
Summary
Clinical professional nearing completion of a Master’s degree in Psychology, pursuing licensure as a Marriage and Family Therapist and Professional Clinical Counselor. Experienced in implementing evidence-based behavioral and psychosocial strategies to support children and families. Expertise in assessment, intervention planning, progress monitoring, and collaboration within multidisciplinary teams, ensuring ethical and culturally responsive care.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Behavior Interventionist
Easterseals Southern California
Hesperia, CA
10.2022 - Current
- Apply evidence-based behavioral and de-escalation techniques to address emotional regulation, social skills, and maladaptive behaviors.
- Apply customized behavior techniques, achieving measurable reductions in maladaptive behaviors.
- Implement individualized behavior support strategies based on assessment data, clinical guidance, and student response.
- Developed and executed individualized treatment plans, significantly improving clients' daily living skills and fostering greater independence.
- Established rapport with clients through empathy, ensuring a trusting environment that addressed individual needs and enhanced engagement.
- Document client progress meticulously, facilitating ongoing improvements and accurate data analysis.
- Communicated with supervisors to provide clinical support, enhancing client outcomes through targeted interventions.
- Participated in team meetings to share insights and strengthen collaborative approaches, improving client outcomes.
- Supported parent training by clearly communicating behavior strategies, progress, and actionable recommendations.
Health Concierge
Aetna, CVS Health
Hesperia, CA
12.2021 - 09.2022
- Guided individuals and families through health insurance enrollment processes, supporting informed decision making and access to appropriate coverage
- Supported individuals, families, and small businesses in selecting health, vision, life, and dental insurance plans aligned with their needs
- Guided clients in understanding benefits, eligibility requirements, and claims processes, addressing concerns with clarity and empathy to enhance their confidence in navigating health care options
- Clarified copayments, premiums, authorization procedures, and covered services to empower clients in making informed health care choices
- Handled high volume of daily client interactions, ensuring accuracy and professionalism while fostering client-centered communication
- Maintained current knowledge of health plans, policies, and services to ensure accurate and compliant information delivery
Steam Table Associate Lead
Panda Express
Yucaipa, CA
08.2020 - 10.2021
- Led front of house operations during scheduled shifts, ensuring smooth service flow and adherence to operational standards, enhancing guest experience
- Oriented and trained new employees, providing hands-on guidance to boost confidence and role readiness, resulting in quicker integration into the team
- Managed multiple responsibilities in fast-paced setting, demonstrating reliability and adaptability while maintaining attention to detail
Men's Lead
Old Navy
Redlands, CA
08.2019 - 07.2020
- Created product displays that enhanced sales promotions through visually appealing and organized setups.
- Trained new associates on cash register operations and customer transactions, streamlining their onboarding process and enhancing floor operations.
- Stocked merchandise, labeled items, and arranged products by size or color to create attractive displays that improved customer engagement.
- Maintained current knowledge of store sales, payment policies, and security standards.
Education
Master of Science - Psychology - MFT & PCC
California Baptist University
Riverside, CA08-2027
Bachelor of Arts - Biological Psychology
California State University San Bernardino
San Bernardino, CA05-2024
Associate of Arts - Psychology
Crafton Hills College
Yucaipa, CA05-2022
Associate of Arts - Social Sciences
Crafton Hills College
Yucaipa, CA05-2022
High School Diploma -
Yucaipa High School
Yucaipa, CA07-2019
Skills
- Applied Behavior Analysis (ABA)
- Evidence-Based Interventions
- Data collection
- Outcome tracking
- Crisis Intervention Techniques
- Mandated Reporting Awareness
- Behavioral Assessment
- Ethical Decision-Making
- Record keeping
- Parent & Caregiver Support
- Collaborative Teamwork
- Organization
Certification
- Certified Sex Offender Treatment Provider
- Certified Cardiopulmonary Resuscitation
Timeline
Behavior Interventionist
Easterseals Southern California
10.2022 - Current
Health Concierge
Aetna, CVS Health
12.2021 - 09.2022
Steam Table Associate Lead
Panda Express
08.2020 - 10.2021
Men's Lead
Old Navy
08.2019 - 07.2020
High School Diploma -
Yucaipa High School
Master of Science - Psychology - MFT & PCC
California Baptist University
Bachelor of Arts - Biological Psychology
California State University San Bernardino
Associate of Arts - Psychology
Crafton Hills College
Associate of Arts - Social Sciences
Crafton Hills College