Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Esperanza Diaz Pascacio

Toronto,ON

Summary

Logistics Administrative Assistant with expertise in coordinating logistics operations and managing inventory. Proven track record in vendor relations and documentation control, ensuring efficient logistical processes. Strong problem-solving abilities and experience in streamlining procedures to enhance operational efficiency. Achievements include optimizing supply chain processes and significantly reducing operational costs in previous roles.

Overview

21
21
years of professional experience

Work History

Logistics Administrative Assistant

Robertet Canada
Markham, Canada
11.2022 - 06.2024
  • Scheduled customer shipments throughout North America.
  • Demonstrated strong organizational and problem-solving skills by managing Oracle’s purchase of non-commodities, ensuring timely and accurate Unix invoicing.
  • Resolving shipping disputes, contributing to a resolution of customers' accounts.

Shipping and Inventory Clerk

Medistik Inc (Online store)
North York, Canada
10.2019 - 11.2022
  • Shipped online orders from Shopify and Amazon using ShipStation and ClickShip.
  • Managed the physical inventory levels, labeling, and quality assurance of products.
  • Compared shipping rates and prepared files for customs in the USA, Australia, and EU.

Customer Care Representative

Single Point Inc.
North York, Canada
10.2018 - 03.2019
  • Delivered professional customer support for Direct Energy and First Choice Texas via Avaya communications.
  • Resolved installment payment issues efficiently, improving customer satisfaction.
  • Customized solutions for new and existing customers based on individual needs.

Quality Assurance Technician

Ryding Regency Meat Packers Inc.
Toronto, Canada
12.2016 - 11.2017
  • Inspected pre-op sanitary swabbing of equipment in the slaughter and boning area.
  • Ensured the traditional food process met the HACCP, BRC Plan, and SOP of the company.
  • Sampled offal for microbiology tests and beta-agonist residues in meat.

QA Clerk

JBS Canada Inc.
Brooks, Canada
06.2015 - 08.2016
  • Oversaw daily management of HACCP and QA/QC records to maintain operational excellence.
  • Ensured strict compliance with QA and sanitation protocols across all processes.
  • Processed domestic and international orders, ensuring timely fulfillment and accuracy.
  • Entered data into portal system using Citrix and SAP to uphold company KPIs.

Food Microbiology Technician

Maxxam Analytics
Burnaby, Canada
04.2012 - 06.2015
  • Executed environmental and food sample analysis methods, including membrane filtration and MPN.
  • Provided training for coworkers on environmental analysis and maintaining chain-of-custody protocols.
  • Streamlined transfer processes for food analysis to enhance sample integrity.

Purina Farm and Pet Sales Territory Agent

Purina Distributor La Diligencia
DF, Mexico
03.2003 - 07.2004
  • Established additional distribution channels through promotions and discounts for loyal sales points.
  • Assisted clients with weekly deliveries and addressed nutrition and formulation inquiries.
  • Showcased products at local agricultural fairs to enhance brand visibility.

Education

Digital Marketing and E-commerce - Certificate

Coursera
Google
05.2025

International Trade Specialist - Certificate

Seneca College
North York, Ontario
11.2020

Food Safety - Advanced Diploma

Marine Institute of Memorial University
St. John’s, Newfoundland and Labrador
05.2012

Food technology and processing - Master’s degree

Centro De Investigación En Alimentación Y Desarrollo
Hermosillo, México
02.2007

Agronomy and Animal Husbandry - Bachelor’s degree

Tecnológico De Monterrey
Querétaro, México
05.1999

Skills

  • Digital marketing
  • Data analysis
  • E-commerce expertise
  • Supply chain management
  • Customer service
  • Inventory management

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Professional

Timeline

Logistics Administrative Assistant

Robertet Canada
11.2022 - 06.2024

Shipping and Inventory Clerk

Medistik Inc (Online store)
10.2019 - 11.2022

Customer Care Representative

Single Point Inc.
10.2018 - 03.2019

Quality Assurance Technician

Ryding Regency Meat Packers Inc.
12.2016 - 11.2017

QA Clerk

JBS Canada Inc.
06.2015 - 08.2016

Food Microbiology Technician

Maxxam Analytics
04.2012 - 06.2015

Purina Farm and Pet Sales Territory Agent

Purina Distributor La Diligencia
03.2003 - 07.2004

Digital Marketing and E-commerce - Certificate

Coursera

International Trade Specialist - Certificate

Seneca College

Food Safety - Advanced Diploma

Marine Institute of Memorial University

Food technology and processing - Master’s degree

Centro De Investigación En Alimentación Y Desarrollo

Agronomy and Animal Husbandry - Bachelor’s degree

Tecnológico De Monterrey

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Esperanza Diaz Pascacio