Summary
Overview
Work History
Education
Skills
Timeline
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Esperanza Charles

Montreal,QC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience

Work History

Sales Floor Manager, Cashier Manager

UNIQLO
12.2022 - Current
  • Deliver exceptional customer service.
  • Manage returns, exchanges and in charge of solving customer issues.
  • Open, close cash registers and in charge of deposits in the bank.
  • Leading by example while sales floor leading.
  • Manage merchandise displays, highlighting new inventory with the goal of increasing sales.
  • Assign duties to staff to align coverage with forecasted demands.
  • Train new employees and monitor their performances by identifying strengths and weaknesses.

Supervisor

Krispy Kreme
06.2019 - 12.2022
  • Performed daily cash counts and ensured the security of funds to reduce the risk of theft and mismanagement
  • Handled different take out services, such as Uber Eats, DoorDash and Skip The Dishes.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Front counter cashier and clerk

Pharmaprix
10.2020 - 06.2022
  • Greeted customers and responded to requests for information.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Approached every question or concern with calm and level-headed approach.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Operated register system to process new purchases, item returns, and merchandise exchanges.

Education

Human Sciences

Dawson College
Montreal, QC
05.2021

Skills

  • Trilingual ( French, English, Spanish)
  • Customer Inquiries
  • Hard Worker
  • Sales Training
  • Punctual
  • Responsible

Timeline

Sales Floor Manager, Cashier Manager

UNIQLO
12.2022 - Current

Front counter cashier and clerk

Pharmaprix
10.2020 - 06.2022

Supervisor

Krispy Kreme
06.2019 - 12.2022

Human Sciences

Dawson College

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Esperanza Charles