Sarah Ineza

• Recorded status and duties completed in application.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Assisted clients with daily living activities, promoting independence and wellbeing.
• Assisted patients with self-administered medications.
• Assisted with daily living activities, running errands, and household chores.
• Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.

• Monitored clients' overall health and well-being and noted significant changes.
• Provided emotional support to patients and their families during difficult times, fostering positive relationships.
• Assisted clients with daily living activities, promoting independence and wellbeing.
• Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
• Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
• Supported meal planning and preparation according to dietary restrictions or preferences of the client.

• Working for the collections department and providing adequate solutions to overdue payments, billing issues and customer queries.
• Negotiated contracts with clients and developed relationships with key personnel.
• Provided after-sales support as needed, further strengthening relationships with clients and promoting long-term retention rates.
• Set and achieved company defined sales goals.

• Fundraising for a non-profit organization and promoting their product to potential clients.
• Attended daily meetings and quarterly sales trainings.
• Answering inquiries regarding product and services provided.
• Built strong client rapport to establish diversified network of connections.
• Maintaining confidentiality with both clients and organization.

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• Handled high-volume chat interactions during peak hours while maintaining a professional demeanor at all times.
• Documented all customer information accurately in computer system, providing dated notes for future reference.
• Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
• Provided constructive feedback during team meetings about potential improvements or challenges faced, contributing to the overall success of the customer service team.
• Maintained up-to-date knowledge of product and service changes.

• Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
• Evaluated student progress to identify areas of improvement and provide feedback.
• Promoted positive relations between residents and staff.
• Developed, implemented and monitored residential policies and procedures.
• Collaborated with residential team to maximize effective and efficient operations.
• Coordinated activities and events to create safe, positive and inclusive environment.