Esperance HITIMANA
Quebec
Overview
27
27
years of professional experience
1
1
Certification
Work History
PFL Manager
International Committee of the Red Cross (ICRC)
01.2018
- Data Processing, process and handle general information and individual data accurately, confidential, and in accordance with ICRC data protection rules and guidelines
- Collection/documentation of Data from Vulnerable persons and follow-up of their cases
- Compiling, and sorting information to prepare source data for computer entry
- Reviewing data for deficiencies or errors, correction any incompatible and checking output
- Analyze the data and forward the results to the Protection Coordinator for decision making
- CRM 365 Database (Prot6): Generate statistical report, prepare Semester figures for decision making and Monthly report for submission to Geneva
- Provides technical guidance and support to the National Society concerning FL answers Database, Aspera and Update the Family link network website
- Training to the National Society on Family link services
- Contributes to the achievement of RFL objectives by reminding FOs of procedures and objectives, through figures and case analysis
- Organization of the Protection offices and workflows
- Support the Protection Coordinator ensuring the proper functioning of the Protection Family link office in the delegation by reminding the PFL Team of the objectives and procedures to be followed and submitting the figures of the activities carried out
- I interact with the protection team internally, the PFL, and externally, the National Society
- Filing, Archiving and inventory of physical files and electronic files
- Documentation of vulnerable persons, Monitoring, and follow-up
- Management responsibilities of 2 staffs directly and 10 staffs indirectly
- Organization and management of the protection office.
PFL Responsible: Data administration and data archiving
International Committee of the Red Cross (ICRC)
06.2014
- Data Processing, process and handle general information and individual data accurately, confidential, and in accordance with ICRC data protection rules and guidelines
- Compiling, verifying accuracy and sorting information to prepare source data for computer entry
- Reviewing data for deficiencies or error, correction any incompatible and checking output
- Analyze the data and forward the results to the Protection Coordinator for decision making
- Prot 6: Generate statistical report, prepare Semester and Monthly report and submission to Geneva
- Filing, Archiving, inventory of physical file and electronic file
- Collection/documentation of Data from Vulnerable persons and follow-up of their cases
- Regularly support to the two antennas to help with the office Management and Family link Tasks
- Assume the responsibilities of the RFL department when the RFL Responsible is absent
- Verify field reports from the Field Offices, if they have processed with all cases and if they have sent the messages/Intersite for action
- Inform the RLF responsible in any irregularities or security problems in the field
- Ensure the reception of RA visitors in case of absence of the responsible persons
- Contributes to the revision of to the workflow, guideline and working procedures
- Carries out RLF activities on field in line with guideline and procedures
- Organizes the census and draws up the Unaccompanied children/Vulnerable persons lists for the follow-up
- Ensure all services (call phone, phone charger, Sim card distribution is used appropriately
- Participate in the Interne or extern meeting on Protection Family link
- Drafting of representations and interventions relating to foreign detainees and the restoration of family links
- Documentation of Unaccompanied children and follow-up.
Database Administrator (Assistant to PFL Responsible)
International Committee of the Red Cross (ICRC)
07.2007
- Data Processing for general information and individual data accuracy, confidential, and in accordance with ICRC data protection rules and guidelines
- Data review, data cleaning and compilation
- Analyze the data and forward the results to the Protection Coordinator for decision making
- Prot 6: Generate statistical report, prepare Semester and Monthly report and submission to Geneva
- Filing, Archiving, inventory of physical file and electronic file
- Collection/documentation of Data from Vulnerable persons and follow-up of their cases
- Document management for internal distribution, proofreading documents, and drafting letters
- Family link Tasks: Assume the responsibilities of the RFL department when the RFL Responsible is absent
- Verify field reports from the Field Offices, if they have processed with all cases and if they have sent the messages/Interstice for action
- Regularly support to the two satellites or sub offices supporting the office Management and field work including counseling and advocacy of vulnerable and Unaccompanied children’s cases
- Inform the RLF responsible in any irregularities or security problems in the field
- Contributes to the revision of to the workflow, guideline and working procedures
- Carryout RLF activities on field in line with guideline and procedures and draws up the unaccompanied children/Vulnerable persons lists for the follow-up and organize Census
- Drafting of representations and interventions relating to foreign detainees and the restoration of family links
- Documentation of Unaccompanied children and follow-up.
Data Entry Operator
International Committee of the Red Cross (ICRC)
05.1998
- Document management for internal distribution, proofreading documents, and drafting letters
- Filing all Tracing Agency documents and other records in the office
- Correspondence for common liaison for incoming and outgoing phone and other correspondences and management of daily office tasks.
Field Mission Performed as Protection Data Manager Mobile
International Committee of the Red Cross (ICRC)
03.2023 - 05.2022
Field Mission Performed as Protection Data Manager Mobile
International Committee of the Red Cross (ICRC)
01.2023 - 06.2020
Field Mission Performed as Protection Data Manager Mobile
International Committee of the Red Cross (ICRC)
09.2023 - 11.2018
Tracing Agency Secretary
International Committee of the Red Cross (ICRC)
08.1995 - 04.1998
- Document management for internal distribution, proofreading documents, and drafting letters
- Filing all Tracing Agency documents and other records in the office
- Correspondence for common liaison for incoming and outgoing phone and other correspondences and management of daily office tasks.
Education
Bachelor of Science - Social Work And Administrative
Mount Kenya University of Kigali
Kigali Rwanda08.2018
High School Diploma -
Ecole Technique De Muhazi
Kigali Rwanda12.1997
Skills
- I have skills in Microsoft offices software: World, Excel, PowerPoint, STD4 and PROT 5, PROT 6, FLanswers Databases
- My Core values are characterised by Integrity, honesty, openness, passion and compassion, commitment, autonomy, rapid, Team player, problem solving, evidence oriented in decision making and ready to work in hard condition
Accomplishments
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Professional Trainings And Skills
Data Analysis, Diagramming and visualization, Structured data storage and retrieval, Managing database software, Data integrity, Business intelligence, Account and file management, Database Planning and design, Communication, Problem solving, Leadership, Capacity building, Creativity, Honest and integrity, Team management, Adaptability, Flexibility, Desire to learn, Social skills, Motivated, Windows Based System, Microsoft Office (Word, Excel, PowerPoint), Database management CRM 365, Outlook, Teams, English B2, French C1, Kinyarwanda C1, Kirundi C1, Swahili C1, Lingala B2
General Information
I am a social work by education and profession with strong experience in humanitarian and international relation for more than 28 Years, working in different context and countries, more in Protection data Management of detainees, refugees, migrants, returnees and families tracing, link, reunification, and social follow-up.
References
- Uzziel Kamana, Responsible Family Link, International Committee of the Red Cross (ICRC), Kigali Rwanda, ukamana@icrc.org
- Florence Pasquier, Protection Data Manager, International Committee of the Red Cross (ICRC), Tunias, Marocco, Sahara Occidental, Mauritania, fpasquier@icrc.org
- Dan Rukeba, Protection Coordinator, Ndjamena-Tchad Delegation, darukeba@icrc.org
Training
09/2023, Home health aide, Nurse First-aid, caregiver, ICRC- Udemy 01/2023, Protection Mainstreaming, ready for disaster response, ICRC 01/2023, Elderly care and caring for the Disabled, Alison 12/2022, Introduction to Family link in emergencies and Introduction to Disaster Management, ICRC 03/2021, Leading a team, ICRC 11/2019, Code of Conduct, query, and report builder course GVA, ICRC 09/2015, Prot6 Decentralized Trainers course GVA, ICRC 09/2014, ICRC integration programme, Strengthening module (By ICRC), ICRC 09/2012, Personal Effectiveness, Time Management (By ICRC), ICRC 08/2009, ICRC Advanced training, ADM2 data administration in Geneva, ICRC 07/2007, Child protection in emergencies, forms of child abuse in emergencies settings., Save the Children 09/2006, ARCT RUHUKA Trauma counseling and psychosocial support, ARCT RUHUKA 06/2003, 2-week training on specialized methodology for dialogue and information gathering with unaccompanied children - difficult cases, ICRC 04/2001 - 09/2001, Training of Travel Centre for the Travel Operation, ICRC
Disclaimer
I declare that information provided in this Resume are in conformity with the reality and can be considered or used by anyone or any organization for my hiring or employment at any position that fits with my professional background and experience.
Languages
French
Native or Bilingual
English
Professional Working
Swahili
Native or Bilingual
kinyarwanda
Native or Bilingual
kirundu
Native or Bilingual
lingala
Professional Working
Certification
Period
Training title
Organisation
Sept, 2023
Home health aide, Nurse First-aid, caregiver
ICRC- Udemy
Jan 2023
Protection Mainstreaming, ready for disaster response
ICRC
Jan 2023
Elderly care and caring for the Disabled
Alison
Dec2022
Introduction to Family link in emergencies and Introduction to Disaster Management
ICRC
March, 2021
Leading a team
ICRC
Nov 2019
Code of Conduct, query, and report builder course GVA
ICRC
Sept 2015
Prot6 Decentralized Trainers course GVA
ICRC
Sept 2014
ICRC integration programme, Strengthening module (By ICRC)
ICRC
Sept 2012
Personal Effectiveness, Time Management (By ICRC)
ICRC
Aug 2009
ICRC Advanced training, ADM2 data administration in Geneva
ICRC
July 2007
Child protection in emergencies, forms of child abuse in emergencies settings.
Save the Childre
Sept 2006
ARCT RUHUKA Trauma counseling and psychosocial support
ARCT RUHUKA
June 2003
2-week training on specialized methodology for dialogue and information gathering with unaccompanied children - difficult cases
ICRC
April – Sept 2001
Training of Travel Centre for the Travel Operation
ICRC
Timeline
Field Mission Performed as Protection Data Manager Mobile
International Committee of the Red Cross (ICRC)
09.2023 - 11.2018
Field Mission Performed as Protection Data Manager Mobile
International Committee of the Red Cross (ICRC)
03.2023 - 05.2022
Field Mission Performed as Protection Data Manager Mobile
International Committee of the Red Cross (ICRC)
01.2023 - 06.2020
PFL Manager
International Committee of the Red Cross (ICRC)
01.2018
PFL Responsible: Data administration and data archiving
International Committee of the Red Cross (ICRC)
06.2014
Database Administrator (Assistant to PFL Responsible)
International Committee of the Red Cross (ICRC)
07.2007
Data Entry Operator
International Committee of the Red Cross (ICRC)
05.1998
Tracing Agency Secretary
International Committee of the Red Cross (ICRC)
08.1995 - 04.1998
Bachelor of Science - Social Work And Administrative
Mount Kenya University of Kigali
High School Diploma -
Ecole Technique De Muhazi
Period
Training title
Organisation
Sept, 2023
Home health aide, Nurse First-aid, caregiver
ICRC- Udemy
Jan 2023
Protection Mainstreaming, ready for disaster response
ICRC
Jan 2023
Elderly care and caring for the Disabled
Alison
Dec2022
Introduction to Family link in emergencies and Introduction to Disaster Management
ICRC
March, 2021
Leading a team
ICRC
Nov 2019
Code of Conduct, query, and report builder course GVA
ICRC
Sept 2015
Prot6 Decentralized Trainers course GVA
ICRC
Sept 2014
ICRC integration programme, Strengthening module (By ICRC)
ICRC
Sept 2012
Personal Effectiveness, Time Management (By ICRC)
ICRC
Aug 2009
ICRC Advanced training, ADM2 data administration in Geneva
ICRC
July 2007
Child protection in emergencies, forms of child abuse in emergencies settings.
Save the Childre
Sept 2006
ARCT RUHUKA Trauma counseling and psychosocial support
ARCT RUHUKA
June 2003
2-week training on specialized methodology for dialogue and information gathering with unaccompanied children - difficult cases
ICRC
April – Sept 2001
Training of Travel Centre for the Travel Operation
ICRC
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