ESPANO QYNTON ELIEN
Hamilton,ON
Summary
A versatile and dependable professional with extensive experience in warehousing, logistics, customer service, and direct sales - including hands-on work at Purolator, Amazon, and UPS. Proven ability to thrive in high-pressure warehouse environments, handling shipping and receiving, inventory control, and equipment operation while maintaining the highest standards of safety and efficiency. A reliable team player who adapts easily to changing demands, communicates clearly, and performs well under pressure - whether in physically demanding roles or customer-facing positions. Known for strong problem-solving skills, improving organizational systems, and managing time effectively to get the job done.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Purolator
02.2025 - 06.2025
- Delivered exceptional in-person and phone-based customer service.
- Resolved problem shipments and handled equipment/technology issues efficiently.
- Promoted Purolator products and services through upselling and cross-selling.
- Worked collaboratively with management, warehouse teams, drivers, and vendors.
- Processed cash reconciliation and deposits; followed compliance standards.
- Assisted with customer account issues and shipping details.
- Maintained a clean and organized retail environment and adhered to policy.
- Helped customers empty automated mailbox.
- Emptied Dropbox/mailbox 1-2 times per day.
- Processed payments and opened/closed toll at Purolator.
Door-to-Door Sales Representative
Student Works
02.2024 - 09.2024
- Built customer relationships and delivered informative product presentations.
- Resolved customer complaints effectively while maintaining positive rapport.
- Generated target lists and refined sales zones to increase engagement.
- Contributed to a team-focused approach to achieving sales goals.
Warehouse Associate
Amazon YHM1
09.2022 - 02.2024
- Loaded/unloaded 1,000+ packages daily while ensuring workplace safety.
- Used RF scanners to manage inventory and perform quality checks.
- Supported team efforts to meet tight shipping and delivery schedules.
- Maintained clean, organized work areas to promote operational efficiency.
Store Standards Associate
Walmart Supercentre
09.2020 - 12.2022
- Maintained cleanliness of entrances, exits, and store surroundings.
- Assisted customers with inquiries and provided store navigation support.
- Followed protocols while handling inventory and disinfecting equipment.
Window Cleaner (Seasonal)
College Pro Window Cleaning
03.2022 - 10.2022
- Provided residential and commercial window and gutter cleaning services.
- Operated power-washing equipment and followed safety standards.
- Built customer trust through friendly service and attention to detail.
- Helped with door-to-door sales and handled direct customer payments.
Education
Glendale Secondary School
Hamilton, ON06.2022
Skills
- Customer engagement
- Problem-solving
- Stocking
- Customer service
- Problem resolution
- Product knowledge
- Cash handling
- Heavy lifting
- Product promotion
- Equipment handling
- Shipping coordination
- Pallet jacks
- Data entry
- RF scanners
- Communication skills
- Physical stamina
- Relationship building
- Repetitive tasks
- Conflict resolution
- Window cleaning
- Attention to detail
- Gutter cleaning
- Customer satisfaction
- Power washing
- Measurement
- Basic roofing knowledge
- Team development
- Safety procedures
- Complaint resolution
- Strong verbal communication
- Decision-making
- Teamwork
- Active listening
- Time management
- Multitasking
- Store maintenance
- Adherence to safety protocols
- Money handling
- Positive and professional attitude
Languages
English
Native or Bilingual
Certification
Forklift Operator License Certification Obtained/Issued 2025 February 8
Counter Balance Class I, IV, V
Timeline
Customer Service Representative
Purolator
02.2025 - 06.2025
Door-to-Door Sales Representative
Student Works
02.2024 - 09.2024
Warehouse Associate
Amazon YHM1
09.2022 - 02.2024
Window Cleaner (Seasonal)
College Pro Window Cleaning
03.2022 - 10.2022
Store Standards Associate
Walmart Supercentre
09.2020 - 12.2022
Glendale Secondary School
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