Summary
Overview
Work History
Education
Skills
Timeline
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Esmond Aigbe

Winnipeg,Canada

Summary

Customer service professional prepared to excel in delivering top-notch service and support. Proven ability to handle customer inquiries and resolve issues promptly. Focused on team collaboration and achieving results, with reputation for reliability and adaptability. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Laborer

Eco Exteriors Stucco and Acrylic Ltd
01.2025 - 03.2025
  • Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
  • Promoted a positive work environment by demonstrating strong teamwork and communication skills.
  • Maintained high-quality workmanship through attention to detail and adherence to industry standards.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.

Landscaper

Lacoste Garden Centre
06.2024 - 08.2024
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.

Customer Service Representative

Krispy Kreme
07.2024 - 08.2024
  • Delivered outstanding customer support while maintaining a positive and professional demeanor in high-pressure situations.
  • Leveraged strong organizational skills to prioritize tasks, manage time effectively, and consistently meet deadlines.
  • Resolved customer inquiries with accuracy and efficiency, using problem-solving skills to ensure satisfaction.
  • Collaborated with team members in a fast-paced environment, fostering a cooperative and productive atmosphere.
  • Demonstrated innovation and flexibility by adapting quickly to changing procedures and customer needs.

Frontline Support Specialist

Boston Pizza
07.2022 - 10.2022
  • Managed high volumes of customer interactions while maintaining accuracy and attention to detail.
  • Used conflict resolution strategies to de-escalate situations and create positive outcomes for customers.
  • Employed strong decision-making skills to provide timely and effective solutions.
  • Maintained professional correspondence with customers through phone, email, and chat, ensuring clear and courteous communication.
  • Worked independently to achieve performance goals and meet key performance indicators (KPIs).

Education

High school Diploma -

Dakota Collegiate
Winnipeg, Manitoba

Skills

  • Attention to detail
  • Organizational excellence
  • Time management
  • Prioritization expertise
  • Self-motivated
  • Goal-oriented mindset
  • Conflict resolution
  • Innovative problem-solving
  • Flexibility
  • Ability to work independently
  • Job site cleanup
  • Heavy lifting

Timeline

Laborer

Eco Exteriors Stucco and Acrylic Ltd
01.2025 - 03.2025

Customer Service Representative

Krispy Kreme
07.2024 - 08.2024

Landscaper

Lacoste Garden Centre
06.2024 - 08.2024

Frontline Support Specialist

Boston Pizza
07.2022 - 10.2022

High school Diploma -

Dakota Collegiate

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Esmond Aigbe