Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Esmeralsa Salazar

T,ON

Summary

Driven sales professional with a proven track record at Pet Valu, excelling in customer service and upselling, leading to top store rankings. Skilled in cash handling and problem-solving, adept at fostering client relationships and team collaboration. Achieved consistent sales growth by leveraging product knowledge and inventory management. Highly experienced [Job Title] known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly motivated [Type] Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

7
7
years of professional experience

Work History

Sales Associate

Pet Valu
08.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Managed a team of sales associates, providing guidance and support to improve overall performance.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Organized product displays to attract potential buyers and increase sales conversions.
  • Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
  • Consistently ranked among the top-performing store locations due to exceptional staff management and sales performance.
  • Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Key Sales Associate

Globo Shoes
11.2017 - 07.2023
  • Continuously met or exceeded performance metrics in areas such as sales volume, upselling success rates, and customer service feedback scores.
  • Strengthened client relationships through exceptional customer service and follow-up communication.
  • Exceeded monthly sales goals consistently by effectively upselling products to customers.
  • Conducted regular inventory audits, identifying discrepancies and preventing stock shortages.
  • Increased sales revenue by maintaining thorough knowledge of store inventory and current promotions.
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes that bolstered brand reputation.
  • Greeted customers and provided outstanding customer service.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Prioritized helping customers over completing other routine tasks in store.

Education

GED -

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Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength
  • Problem-Solving
  • Goal-Oriented
  • Cash Handling
  • Cash Register Operation

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Sales Associate

Pet Valu
08.2023 - Current

Key Sales Associate

Globo Shoes
11.2017 - 07.2023

GED -

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Esmeralsa Salazar