Esmeralnta Kotsi
Toronto,ON
Summary
Proven Pharmacy Assistant with a track record of excellence in customer service and inventory management, notably at Vallindras Pharmacy. Skilled in effective communication and meticulous attention to detail, I excel in maintaining optimal pharmacy workflow and patient care. Demonstrated ability to train staff and manage stock levels efficiently, ensuring medication safety and compliance.
Overview
7
7
years of professional experience
Work History
Pharmacy Assistant
Vallindras Pharmacy
03.2019 - 05.2024
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Received incoming supplies and stocked in correct locations.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Trained new pharmacy staff on computer system and drug management protocols.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
Pharmacy Assistant
Ioanni Kondili Pharmacy
02.2018 - 03.2019
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Received incoming supplies and stocked in correct locations.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
Pharmacy Assistant
Theodora Martika Pharmacy
10.2017 - 01.2018
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Organized pharmacy area to maintain clean and orderly environment.
- Answered questions regarding medication instructions and usage.
- Input patient information into computer system for prescription orders.
Shop Assistant
Health Point Parapharmacy
05.2017 - 10.2017
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
Education
Pharmacy Assistant
Private Institute of Vocational Training
Glyfada , Greece 07.2016
High School Diploma -
1o Epal Glyfadas
Glyfada , Greece 06.2011
Skills
- Responsible
- Communication
- Costumer service
- Able to pay attention to detail
- Answering customer questions
- Product restocking
- Supply Restocking
Languages
Albanian
Limited Working
Greek
Native or Bilingual
English
Professional Working
Timeline
Pharmacy Assistant
Vallindras Pharmacy
03.2019 - 05.2024
Pharmacy Assistant
Ioanni Kondili Pharmacy
02.2018 - 03.2019
Pharmacy Assistant
Theodora Martika Pharmacy
10.2017 - 01.2018
Shop Assistant
Health Point Parapharmacy
05.2017 - 10.2017
Pharmacy Assistant
Private Institute of Vocational Training
High School Diploma -
1o Epal Glyfadas
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