Esmeralda Zavala
Banning
Summary
High-energy Retail Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
16
16
years of professional experience
Work History
Associate Manager
Levis Strauss & Co
02.2025 - Current
- Analyzed market trends to inform product development and align strategies with customer preferences.
- Fostered a culture of continuous improvement through regular feedback sessions and employee engagement activities.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Oversaw training and onboarding process for all newly hired employees during non peak season and for Black Friday Seasonal Support for Top Door.
- Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
- Championed employee engagement initiatives, boosting morale and promoting a positive workplace culture.
Assistant Manager of Merchandising
Levis Strauss & Co
07.2009 - 02.2025
- Participated in hiring process by interviewing candidates for both sales and merchandising team.
- Trained new team members on merchandising/sales floor for best practices, resulting in a more cohesive and productive team.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Maintained clean and organized store environment, upholding company standards for appearance and safety.
- Collaborated with store manager to achieve overall store goals, including sales targets and customer service objectives.
- Promoted teamwork among staff members through open communication channels, fostering a positive work atmosphere conducive to productivity.
- Managed markdowns and clearance items, ensuring efficient sell-through of aging inventory while maintaining profitability.
- Handled customer escalations professionally, seeking win-win solutions that protected both business interests and client satisfaction.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Completed efficient store GPS to prepare store for special promotions or monthly updates.
- Maintained updated product knowledge to successfully educate and advise customers.
Store Manager (2nd Tap Assignment)
Levis Strauss & Co
11.2024 - 01.2025
- Cross-trained existing employees to maximize team agility and performance
- Onboarding and Offboarding of Seasonal Associates
- Weekly Communication with DM
- Promoted Two Supervisors & New Lead/Keyholder
- Conducted weekly ASM Meetings / Leading Quarterly ASM Huddles for District
Store Manager (Tap Assignment)
Levis Strauss & Co
06.2024 - 08.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store opening and closing procedures.
- Addressed customer complaints promptly and professionally
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget.
Educator/ Visual
Lululemon
09.2019 - 12.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Education
No Degree - Psychology
Mt San Jacinto College
San Jacinto, CA06.2010
High School Diploma - undefined
Banning High School
Banning, CA06.2008
Skills
- Effective multitasking
- Shift scheduling
- Talent acquisition
- Retail store management
- Coaching and skill enhancement
- Retail merchandising
- Leadership training
- Customer service management
- Operations management
- Long-term strategic planning
Accomplishments
- Delivered Highest AFP Since Store has opened in both Ontario 2025 & Cabazon 2024
- 2 Tap Assignments in year of 2024
- Promoted 3 internal Supervisors in Cabazon 2024
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Associate Manager
Levis Strauss & Co
02.2025 - Current
Store Manager (2nd Tap Assignment)
Levis Strauss & Co
11.2024 - 01.2025
Store Manager (Tap Assignment)
Levis Strauss & Co
06.2024 - 08.2024
Educator/ Visual
Lululemon
09.2019 - 12.2020
Assistant Manager of Merchandising
Levis Strauss & Co
07.2009 - 02.2025
High School Diploma - undefined
Banning High School
No Degree - Psychology
Mt San Jacinto College